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Call 24

Call24 is the community alarm monitoring service based at Ker Street, Devonport. It has been widely recognised that our service provides peace of mind and security. Allowing many people to live their lives with dignity and independence, knowing that support is always there if ever they need it. Through the appropriate application of telecare, Call24 supports people from a wide variety of risks including Dementia, Falls, Epilepsy and medication reminders. Call24 is the link between those people wishing to remain independent in their own homes and their families and carers.

Updated:
8 October 2015
Location:
South West
Sectors:
Communication, Emergency Services Sector
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1) The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

 Call24 already support many people and their families and carers in with coping with Dementia so we are already familiar with this condition. Our service would like to look at improving (or where necessary – implementing new) support systems to help make access to our services more easy in the following areas: Installations/maintenance, Calls Handling, Customer Services & Finance. These improvements can be achieved firstly by raising and then maintaining the awareness of Dementia across our entire staff team and also by discussing any issues around Dementia support at team meetings. These experiences & outcomes can then in turn be fed back to PDAA Forums. With regard to the PDAA Forums, Call24 are also very keen to meet with and listen to other services and organisations in order to share ideas and experiences. Historically Call24 have been the crucial link between people with dementia and there carers and families. But that doesn’t mean that we shouldn’t look at trying to improve these links with the people who we support, helping them to remain at the centre of that support.

 

2) What are the challenges to delivering these outcomes from the perspective of your organisation?    

The biggest challenge to Call24 as a telecare alarm monitoring service is that we deal with many people with Dementia over the telephone who are often confused and isolated. Installations are not normally a problem as on these occasions we are with person at their address. As a telecare alarm monitoring service  it would be easy (and wrong) to assume that our methods of telephone support are above par compared with other services and organisations. We need to continually strive towards ways of improving access and support for people and their families and carers who are living with dementia.

 

Member contacts

http://call24hour.com/

2. Actions

  • Dementia Awareness

    Through the Dementia Champion awareness training raise (and then maintain) awareness of this condition across our entire service

     

    Status:
    Implementation

    Update – First Quarter  

    Update – Second Quarter

    Update – Third Quarter

    Update – Fourth Quarter

     

  • Best Service

    Allocate time at our regular staff meetings to discuss Dementia and then look at ways of improvement in the following areas of our service: installations/maintenance, calls handling, customer services and finance.

    Status:
    Delivery

    Update – First Quarter  

    Update – Second Quarter

    Update – Third Quarter

    Update – Fourth Quarter

     

  • Collaborative working

    Attend PDAA’s Forums to share ideas and experiences with fellow services and organisations and bring regular updates on improvements to our service to these forums.

    Status:
    Delivery

    Update – First Quarter  

    Update – Second Quarter

    Update – Third Quarter

    Update – Fourth Quarter