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Age UK Kensington & Chelsea

Age UK Kensington & Chelsea supports older people to remain connected within the community, offering flexible services designed with the views and preferences of our members at their core. These range from befriending, escorting, practical help and homecare to intergenerational IT coaching and friendship groups based on shared interests. Our dementia work encourages people living with the condition to claim their place in our community and our information and advice team deals with enquiries ranging from benefits to support planning. We have over 350 volunteers aged 14 to 94 involved in all areas of the organisation. The principle for our way of working is that there is no wrong door. The charity today is the result of a merger in 2009 between two local organisations of more than 20 years standing - Sixty Plus and Age Concern Kensington & Chelsea.

1 June 2018
Health, Voluntary Sector
Local Alliances:
Royal Borough of Kensington & Chelsea Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our services comprise individual support, support for carers and awareness raising in the community.  As part of the Kensington, Chelsea and Westminster Memory Service, our Dementia Adviser is there at the start, when the person first receives a diagnosis, and then supports the person and their family at points along the way. Our Dementia Support Team works one-to-one in people’s homes but also facilitates the person to stay connected in their neighbourhood and to enjoy outings and activities.

Our role is to ensure that people with dementia and their carers have access to the full range of Age UK K&C services and to support them to access facilities in the wider community.  We promote understanding of dementia by running workshops for staff and volunteers at Age UK K&C and in partner organisations, including the police and local businesses. 

As a large local organisation, we have a seat on a number of partnership boards and ensure that the interests of people with dementia and their carers are included in strategic planning including housing, social care and all aspects of neighbourhood planning.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The biggest challenge we face is tackling the stigma of dementia which can lead to people being reluctant to seek early diagnosis, allowing them to plan and to adapt at the right time.  The attitude that ‘nothing can be done, so why bother?’ is also present among some health professionals and carers, so our job is to demonstrate the possibilities for a good quality of life with dementia as well as providing reassurance that appropriate help is available when needed.  This cannot be done by one organisation, so the additional challenge is to pull like minded people together, even in today’s pressured environment, to work towards a better life for people with dementia and their carers as a natural part of what we all do, as professionals and as neighbours.

Member website


2. Actions

  • To host a meeting of key local organisations interested in developing a Dementia Action Alliance

    To host a meeting of representative bodies including commissioners, health professionals and housing providers and others interested in developing a Dementia Action Alliance in the Royal Borough of Kensington and Chelsea.

    Deadline: December 2013


    2014 - First Quarter Update

    In progress

    2013 - Fourth Quarter Update

    In progress

    2013 - Third Quarter Update

    New member

  • We will develop briefing sessions for non-dementia specialists in the community and will join others offering similar training

    Building on a successful session delivered to Police Community Support Officers and some initial interest from local businesses, we will develop and promote this further.  We will join with others who are able to share in this awareness raising to reach public services such as the fire brigade and the police.

    We will encourage housing providers to include information about dementia in their residents’ newsletters along with information about changes to the physical environment that could help.

    We will engage with our City Living Local Life colleagues (ward initiative) to promote better understanding of dementia at a neighbourhood level.


    2014 - First Quarter Update

    In progress

    2013 - Fourth Quarter Update

    In progress

    2013 - Third Quarter Update

    New member