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Neville Funerals

Neville Funerals has a reputation built upon trust and recommendation for over 140 years of compassionate service. We are here to reassure and support you through a difficult time. Being an independent, privately-owned family company, we offer a high quality, sensitive and dignified service that is good value for money. Our competent and sympathetic staff are always available to help, advise and carry out the wishes of those suffering the loss of a relative or friend. Because we are an independent company, we have the skills and craftsmen capable of meeting all requirements. We have funeral homes across Bedfordshire, Hertfordshire, and Buckinghamshire with branches located in Ampthill, Bedford, Hemel Hempstead, Hitchin, Luton, Shefford, Stopsley, and Woburn Sands. Neville Funerals. Because there is a difference.

20 October 2020
East of England
Local DAA Members
Local Alliances:
Luton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As an organisation that is an intrinsic part of our local communities we feel that it is important that we are able to assist our clients, and their families, that may be affected by dementia. We need our staff to be aware of how dementia may affect clients' choices, how they make decisions, the services that we need to offer and the on-going support they and their families may need at a time of bereavement.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The difficulties that we believe that we may initially face are in staff understanding and education but we believe that the steps outlined in our submission and regular reviews, will ensure that we overcome them.

2. Actions

  • Promote our bereavement support services

    Share updated information on our current and new bereavement support services with the members of Luton DAA so that all organisations know how to refer people that may need these to both:

    Talking Elephants support groups

    Lea Bereavement Support Service


    2019 - Fourth Quarter Update

    We have attended a meeting at Luton Town Hall, Council Chambers with 22 other delegates, designed to share information, which included our Talking Elephants sessions and Lea Bereavement Programme. Louise Clarke will update group at February meeting about new and ongoing bereavement support at Neville Funerals.

  • Signpost our customers who are affected by dementia to useful resources

    Share information to families affected by dementia on how bereavement may affect a person living with dementia, both staff and customers

    Grief, loss and bereavement


    2018 - Third Quarter Update

    We refer our families to the Dementia Friends website for further information

  • Refer to guidance on creating Dementia Friendly Environments

    Refer to guidance on how to make our premises Dementia Friendly.

    Take into account where practical and if an opportunity arises during planned refurbishments.

    Making buildings easier for people with dementia


    2018 - Third Quarter Update

    We are aware of the Forum Dementia Group who can inspect public buildings and premises to see how someone living with Dementia can have a better experience.  We are looking to investigate having the Group come into our premises to get their views.

  • Collaborate with support for Dementia Action Week 2020

    Sadly due to COVID-19 restrictions, we could not support a group activity to promote Dementia Action Week in May 2020. Once there are new plans we will be happy to collaborate with other members. 

  • Digital and Online Promotion

    Neville will aim to promote awareness of LDAA and Dementia support via our social media, PR and marketing activities. We will aim to repost LDAA social media to our audiences to increase awareness and interest in the local community.

    Specifically, we will use Twitter, Facebook and LinkIn where possible to engage with content and repurpose to a wider audience. 


    2019 - Fourth Quarter Update

    We are currently following LDAA social media and looking to promote content. Awaiting info on LDAA LinkedIn page so that we can brief our PR company to maintain regular engagement and repurposing of content. 

    We are currenty planning to focus up Dementia Action Week 2020 as part of our marketing plan.

  • Ongoing customer facing staff training

    All new staff receive training from LDAA as part of extended induction training which enables staff to qualify as a Dementia Friend.

    Being implemented

    2019 - Fourth Quarter Update

    New training course being planned for before end March 2020