Neville Funeral Service

Neville Funeral Service is an independent and privately owned family company which has been serving the community in times of bereavement for over 140 years. Our reputation has been built upon trust and recommendation. We offer a sensitive and dignified service to help support you through a difficult time and provide you with peace of mind. Our competent and sympathetic staff are always available to help, advise and to carry out the wishes of those suffering the loss of a relative or friend. We remain an independent company, retaining the skill and craftsmen capable of meeting all requirements. It is our policy to continue the very high standard of service handed down over the last century and to maintain the original maxim of "Respect and Economy." Neville Funeral Service - Someone you can trust, when you need it most.

Updated:
20 September 2018
Location:
East of England
Sectors:
Local DAA Members
Local Alliances:
Luton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As an organisation that is an intrinsic part of our local communities we feel that it is important that we are able to assist our clients, and their families, that may be affected by dementia. We need our staff to be aware of how dementia may affect be aware of how dementia may affect client choices, decisions made, the services that we offer and on-going support to them and their families at a time of bereavement.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The difficulties that we believe that we may initially face are in staff education but we believe that the steps outlined further on in our submission, and regular review, will ensure that we overcome them.

2. Actions

  • Dementia Awareness

    Host a Dementia Friends Information Session at our employee breakfast club meeting followed by a discussion and Q&A on how people accessing our services may be affected by dementia.

    Circulate the publication How to help people with dementia a guide for customer-facing staff.pdf

    Explore ways to ensure staff unable to attend this meeting, can join us in becoming Dementia Friends.

    Request a copy of the Dementia Friendly Business Guide

    Status:
    Being implemented

    2018 - Third Quarter Update

    A Dementia Friends Information Session was held at our employee breakfast club meeting in July which included the more relative aspects of Dementia and Alzheimers.  The session included games and a Q&A session.

    The Customer Facing guide is currently doing the rounds at our Luton branch and will be circulated out to our other branches throughout September.

    We have downloaded the Dementia Business guide and looking at how this can be used within our business.          

  • Promote our bereavement support services

    Share information on our bereavement support services with the members of Luton DAA so that all organisations know how to refer people that may need these to both:

    Talking Elephants support group

    Lea Bereavement Support Service

    Status:
    Delivery

    2018 - Third Quarter Update

    We have attended a meeting at Luton Town Hall, Council Chambers with 22 other delegates, designed to share information, which included our Talking Elephants sessions and Lea Bereavement Programme.

  • Signpost our customers who are affected by dementia to useful resources

    Share information to families affected by dementia on how bereavement may affect a person living with dementia 

    Grief, loss and bereavement

    Status:
    Delivery

    2018 - Third Quarter Update

    We refer our families to the Dementia Friends website for further information

  • Refer to guidance on creating Dementia Friendly Environments

    Refer to guidance on how to make our premises Dementia Friendly.

    Take into account where practical and if an opportunity arises during planned refurbishments.

    Making buildings easier for people with dementia

    Status:
    Planning

    2018 - Third Quarter Update

    We are aware of the Forum Dementia Group who can inspect public buildings and premises to see how someone living with Dementia can have a better experience.  We are looking to investigate having the Group come into our premises to get their views.