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Tesco Newmarket Extra

Tesco Newmarket Extra is not just a supermarket. We run our business in a way that makes a positive difference to our customers, colleagues and communities. The community has issues to contend with, we need to help tackle these issues so our community can thrive too. We roughly have 400 staff in our store and I believe it is important to make colleagues aware of how we support the community.

Updated:
23 April 2018
Location:
East of England
Local Alliances:
Newmarket Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are a supermarket in Newmarket, through training sessions we will improve our customer services on how to recognise the signs of a customer that may have dementia. We would be able to support them if need be. We would wish to review what we do on a regular basis to improve our facilities and our awareness of dementia issues. Our aim is to support people living with dementia, helping them feel supported in the community.  We ensure that staff are welcoming, helpful and supportive to all visitors which helps people living with dementia to feel safe. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We need further Dementia Friends sessions due to the number of staff and their different work hours. We also need to include dementia awareness in new staff induction programmes. Making sure that all staff have a good understanding of the issues surrounding people living with Dementia.

2. Actions

  • Improve our understanding of Dementia

    We will raise awareness of dementia to our staff and will arrange for them to be trained to ensure greater understanding of the condition and how we can help throughout the store. 

    Status:
    Being implemented
  • Work in partnership with Newmarket DAA

    Tesco Newmarket will work with the Newmarket Dementia Action Alliance to support Newmarket to become a dementia friendly community and encourage other organisations to attend Dementia Friends sessions and sign up to the Newmarket Dementia Action Alliance.

    Status:
    Being implemented
  • Promoting dementia awareness

    Tesco Newmarket will display the NDAA posters on the community notice boards to show it is a member of the NDAA. Also Dementia Friends badges to demonstrate the staff are dementia friendly trained and that it is a dementia friendly Retailer.

    The Tesco Newmarket Community Champion will spread the message through other organisations that I work with and encourage other to become members of the NDAA.

    Status:
    Being implemented