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Care UK

Heatherbrook is a modern, purpose-designed care home set in a quiet residential area of Romford in Essex. We provide personalised nursing and respite care for older people living with Alzheimer’s or other forms of dementia. Our experienced and compassionate team spends lots of time getting to know every resident, so that we can provide care that is as individual as they are. We work closely with residents and family members to find out about each person’s lifetime experiences, interests and abilities, and to create tailored care plans.

18 April 2018
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

To meet our aim of helping older people to live happier and healthier lives, we have implemented a strategy across our Residential Care Services called Fulfilling Lives

Fulfilling lives is all about quality of life. By seeing the world through the eyes of residents, service users and customers we can understand what’s important for them. Knowing that, we can enable them to have meaningful, empowering, enjoyable experiences every day.

As part of our Fulfilling lives approach to care, over the next three years we will successfully implement and maintain a dementia strategy at every level of Care UK that supports our colleagues to improve the lives of people living with dementia, with the aim of improving the quality of life of individuals living with dementia through enhanced quality of care and lived experiences.

The foundations of our strategy are:

A person centred approach to caring for those living with a dementia, where  colleagues are encouraged and supported to implement creative approaches to care to meet the needs of residents.Proactive engagement with those living with a dementia, their relatives, friends and the wider community including professionals to enable individualised care and support.All colleagues successfully complete training in supporting people who are living with dementia.Providing our residents with enabling and dementia friendly environments. Implementing Dining with Dignity: to provide our resident with a dignified and smooth running mealtime experience, All meal times are protected, which means all colleagues are on hand to support Residents where needed.

Our Meaningful Lifestyles approach  includes both the activities programme which is delivered by our lifestyle teams and the wider concept of activity based care which is the responsibility of all of our colleagues.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Whilst training has been recognised nationally as a key driver in achieving improved standards of care and delivery of care that is outcome focused, there are also known challenges in delivering and fully implemented training. We have chosen to address these challenges through a number of routes, for example:  investing in training at varying levels in a variety of formats; providing focused training opportunities designed to meet our strategy aims and working with an external training partners.

Engagement of residents and others, who use our services, is integral to understanding their needs, wishes and expectations. Challenges arise when caring for those who are in the advanced stages of dementia, when communication may be severely impaired or non-existent and identifying what is wanted even on a basic level becomes very difficult. 

Supporting colleagues in all homes to implement creative approaches to care, including positive risk taking, that may challenge the care team, families and friends and external bodies. 

2. Actions

  • Run dementia friends sessions

    We will run dementia friends sessions in the home and to the community. We will also run Listen, Talk, Connect sessions which help peole understand how to communicate with people who live with dementia.

  • Involvement in the community

    To have more involvement in the community with regards to events being held in the home and also allowing the community to come to the home and use  our Tea room.

  • Care home specialising in dementia

    As a care home specialising in dementia, we will provide a safe and happy environment for those living with dementia.