Fosters

Fosters is one of East Anglia's leading law firms. We are the only firm of Solicitors in Norwich that offer a full range of integrated services to businesses and individuals. We have Solicitors and Consultants who specialise in Business & Commercial law; Crime & Business Defence law; Family, Childcare & Mediation; Litigation & Dispute Resolution; Personal Injury law; Commercial & Residential Property law; and Wills, Trust & Probate. We pride ourselves on having Partners and Solicitors who are highly trained in specialist areas. This is reflected by the number of our Solicitors and Partners being recognised as leading individuals in the Legal 500 and Chambers Guide to the Legal Profession. This is why we have become the Solicitors firm of choice for so many clients who rely on our depth of expertise and discretion.

Updated:
29 November 2018
Location:
East of England
Sectors:
Care, Communication, Finance, Hospitality
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

All our solicitors within our Wills, Trusts and Probate department are already trained in Dementia Awareness.  This is also clearly outlined in our website.  We hope to train and involve our support staff and widen the training through other departments in our firm.

We strive to market our Dementia Awareness by fundraising within the community especially regularly supporting 'Time for a Cuppa' campaign at our Wymondham branch.

We also take part in marketing Dementia Awareness Week by offering a reduction in our Lasting Powers of Attorney.  In addition we also run special discounted offers for Lasting Powers of Attorney at different times of year.

We have recently implemented a new system whereby any visitors to our offices will be accompanied by a member of staff to and from meetings.  This means that no one should become lost at any of our offices (and also means everyone feels looked after).

We also take pride in regularly checking our standard letters to ensure that they are in plain English and easily understood.

Excellent client care is always top priority for our firm.  We pride ouselves in having good support staff and solicitors who treat everyone as a person of value.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are a growing firm of solicitors and it is a full time job to keep each member of staff and each department up to date with training.

Adding another module of training for all staff will be a challenge.

Not all our members of staff have an understanding of dementia and we will be challenged to ensure that we make everyone aware including any new members of staff.

2. Actions

  • Dementia Awareness Training

    All our solicitors within our Wills, Trusts and Probate department are already trained in Dementia Awareness.  We hope to train and involve our support staff and widen the training through other departments in our firm.

    Status:
    Implementation
  • Fundraising campaign

    We strive to market our Dementia Awareness by fundraising within the community especially regularly supporting 'Time for a Cuppa' campaign at our Wymondham branch.

    Status:
    Delivery
  • Dementia Action Week

    We take part in marketing Dementia Awareness Week by offering a reduction in our Lasting Powers of Attorney.  In addition we also run special discounted offers for Lasting Powers of Attorney at different times of year.

    Status:
    Being implemented