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Lambton Road Medical Practice

Medical practice located in Raynes Park, Merton.

1 August 2018
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We will continue to provide high quality health services to local people living with dementia and their carers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?


2. Actions

  • Dementia Friends

    Arrange for the delivery of ‘Dementia Friends’ information sessions to improve understanding of the condition and how to best assist patients.

  • Dementia Guides

    Arrange for the delivery of up to 25 free copies of the ‘Dementia Guide’ for GPs to give to patients recently diagnosed with dementia. 

  • GP Information Packs

    Ensure GPs have up to date information and referral forms for services at the Merton Dementia Hub available for people with dementia and their carers living in Merton. 

  • Dementia Friendly Environment

    Use the ‘Dementia Friendly Environment Checklist’ to review patient areas and make changes where possible.

  • Flu/Blood Clinic Presence

    Arrange for Alzheimer’s Society Dementia Advisors/Information Workers to have a presence at the surgery on a semi-regular basis at busy times.

  • EMIS Alerts

    Add EMIS alerts for patients with dementia to help staff follow up missed appointments and help raise awarenss. 

    Initial Scoping
  • Phone queue skipping

    Phone numbers linked to registered patients with dementia will be able to skip the automatic phone system and make it through to a receptionist directly. 

    We already have this system in place for patients aged over 75 so will look at adding people with dementia to this group. 

    Initial Scoping
  • Stock Awareness Raising Materials

    Ensure information about dementia and what people should do if they have memory concerns is avaliable and visible in patient areas.