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Outlook Care - Foxburrow Grange Care Home

Specialist residential, nursing and dementia Care home for older people situated 10 minutes from the Colchester town centre. We believe life is for living and we are dedicated to enabling residents to live life to the full. We have created an environment where residents have independence, choice and control. We work closely with families encouraging them to be involved and have a voice. We have created an environment that is thoughtful for people living with Dementia and it is a calm and peaceful atmosphere. You can always be sure of a warm welcome where staff are kind, compassionate and skilled. We are committed to developing dementia friendly environments, and experiences, as well as ensuring our staff and families are fully aware of the impacts of dementia.

3 April 2018
East of England
Local Alliances:
Colchester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

• We are dementia friends and we have a dementia champion who offers dementia friends meetings for families and the Colchester comminity. • We work with the Alzimers society who delivers our staff class room training. • We work with local schools and Universities to support health and social care students to understand more about supporting people with Dementia. • The residents and families are partners in Care, and are activley involved shaping and desising service provision. • We are committed to developing dementia friendly environments, and experiences, as well as ensuring our staff and families are fully aware of the impacts of dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

• Families understanding dementia and how we can support them to understand although our loved ones might not rememeber who they are they do rememeber how they make them feel and that is important for everyone involved. • Understanding what is important and giving poeople the opportunity to experience different things is not always easy, because people we support do not always want to engagae- working out how best to engage with people to ensure their opportunity/activity is meaningful to them and person centered takes time and planning to ensure the experience is well received. • New staff being inducted to the home receive class room and on line training. Staff’s first interactions should be with a resident who can be a part of the induction process to ensure the new staff know how it feels living in Care to ensure they work in line with our values and mission, and start immediatley to work in a person centered way.

Member contacts

Natelie Bessey - Natelie.bessey@outlookcare.org.uk 

Becky Pinnock  - Becky.pinnock@outlookcare.org.uk


Member website


2. Actions

  • A wish come true campaign for residents- ensuring a special wish actually happens

    A wish come true is a campaign being  managed by the activity co coordinator with the support of all staff and Management at the service.  Wishes include seeing a country and western band and meeting them in person and playing instruments with them. 


  • People we support living with Dementia being a integral part of the new staff starters induction and welcome event

    All new staff are inducted on their first day in line with the Organisations Vision and values, we are introducing a new induction programme for staff where residents welcome staff to their home and tell them things that are very important to them. The first session was very powerful and staff really enjoyed and engaged well with the residents. The resident loved the session and felt very empowered to introduce new staff to the home. We are also considering asking a relative to also attend and talk to staff about what it is like being a relative of some one in care.
  • Raising awareness of dementia to families and friends through educational workshops

    Raising awareness of dementia to families and friends through educational workshops run by wing managers, to help families to understand the impact of dementia and to offer an alternative educational support. We have also offered families access to our on line training. This is currently in the planning stage and we are working through with families what would be the most affective approach.
    Initial Scoping