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St Michael's Partnership

We are a GP practice located in the Twerton, Southdown & Whiteway area of Bath.

18 April 2018
South West
Health, Medical
Local Alliances:
Bath & North East Somerset

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The GP practice already works closely with the Carers' Centre and staff have attended a Dementia Friends session to give them the knowledge and information to highlight awareness of the issues that a person living with dementia will encounter on a day to day basis . Support material has been made available on reception to enable frontline staff to acquaint carers and persons living with dementia with what support/help is available locally. One member of staff has been assigned the role of ensuring that this information is kept up to date and available. The practice Patient group will be updated on the DAA at their next meeting and we hope to be able to organise a champion from DAA to come along and deliver a presentation to spread the word within the local community.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The outcomes listed above are all achievable as a result of the majority of the front line staff having received the training and resource material that is available.

2. Actions

  • Make our organisation accessible

    We aim to update the signage to ensure that it is clear and people(patients) can find what they want easily. We will start by putting up pictures of the toilet under the written signage for the toilet facilities. Entrances/floor coverings will be reviewed.

    Being implemented
  • Raising awareness of dementia

    Staff will be trained using the DAA material. Support/resource material has been made available to all staff and is easily accessible. The practice Patient Participation Group is going to receive training from a DAA champion to enable them to promote awareness of dementia within the community and to help the practice to identify areas that can be improved. We have a member of staff who liaises and works with the local Carers' centre and that same person, will take on the role of ensuring the resource material is kept up to date and available.

  • Connect with other businesses in the community

    We work closely with the Carers' Centre who support our patients living with dementia and their carers/families.  We have dedicated notice boards for carers in our waiting areas and promote/advertise local activities and support groups. The local Carers' Centre representative attends our flu clinics in the autumn to hand out information about the services available locally.