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Thames Avenue Surgery

We are a primary care provider of NHS General Medical Services, providing high quality care in a responsive and supportive manner. Our goal is to provide a relaxed and friendly environment where we strive to provide a service which puts patients’ welfare at the heart of all we do.

15 March 2018
Care, Communication, Health, Medical, Pharmaceutical
Local Alliances:
Medway Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Being a Primary Care provider we see, all too often, patients who are lost in the system with no formal diagnosis, or patients who do not want a formal diagnosis.   We want to be able to keep an eye on these patients and to offer as much support as possible to not only these patients, but also their carers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Frustratingly we continue to refer patients for memory assessments to Elizabeth House yet we are constantly chasing for outcomes / formal diagnoses but understand that they are themselves overstretched. We want these patients to know that they are not on their own and that we can offer them the support and care that they require.  We will continue to invite our dementia patients in for their annual health review where we can carry out simple health checks and establish how they are coping.  We feel it is also important to stay in touch with family members to gain vital feedback on how our patients are managing but equally to establish whether we are doing all we can to support them.

2. Actions

  • Dementia Friends

    As many of the surgery team as possible will undergo training to become a ‘Dementia Friend’

  • Appointment reminders

    We are going to reinforce our current practice of telephoning patients known with dementia to remind them of upcoming appointments.

  • Staff awareness

    All staff to be more aware of our dementia patient population and to give these patients more time and understanding.