Cozens-Hardy LLP

Our firm is conveniently based at Castle Chambers in the centre of Norwich, with more than 60 experienced lawyers and support staff. We help individuals and businesses with their legal needs in the following areas: Buying and selling property, family and children matters, Wills, trusts & probate, Accidents, Disputes and Business matters. You can find details of our specialist lawyers and support staff, as well as client testimonials, on our website:

6 June 2018
East of England
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a firm of solicitors we are committed to delivering dementia awareness training to as many of our current staff as possible - and to all new staff.

We are fully dedicated to delivering excellence in client care and we see dementia training as imperative to enable us to continue to deliver our usual exceptionally high standards.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We intend to communicate the benefits to our staff of undergoing this training, not just from a client care perspective but also from a personal development angle. We hope this approach will enable us to enage with our staff as robustly as possible in terms of the dementia training take-up and successful delivery.

Member website

2. Actions

  • Dementia Training

    Provide all partners and reception staff with mandatory dementia awareness training and offer this training to all staff.

    Provide this training to all new staff as part of their mandatory induction.

    Being implemented
  • Dementia awareness and support

    To update the firm's intranet with supporting dementia awareness material, so that any/all staff who might be affected by dementia feel that we are supporting them and making relevant and useful information easily available.

    Initial Scoping
  • Improve signage in public areas

    We wish to improve the signage in our reception and public areas, to render them more dementia friendly. We have identified a number of relevant areas. We hope these changes will make our reception and public areas more appropriate and comfortable for those individuals living with dementia and their families.

  • Help spread the word!

    We are committed to making other firms with whom we do business aware of the Norwich City Dementia Action Alliance and the benefits that being part of this Alliance can bring.

    We commit to contacting ten of our estate agent contacts and explaining personally to them the benefits of joining the Alliance, with the hope that these firms will join in with the fight against dementia.