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Essex Floating Support service

The Essex Floating Support service delivered by One Support is a Housing related support service that provides support and advice to vulnerable individuals and families in their own homes and in the community. We provide advice and support around finances, housing, benefits, health and general well-being. We also provide community drop-ins and signposting. Individuals and families can be referred by partner agencies or they can refer themselves.

16 March 2018
East of England
Housing Sector
Local Alliances:
Colchester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Because we are a visiting service we often have contact with individuals who are unknown to other services and because we see our customers regularly and over a period of time we are well placed to spot the signs of illness. We work closely with Health and Social care organisations so we are well placed to make referrals or signpost onto other services

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Many individuals who don’t engage when they approached by our service are deemed to have capacity and are not therefore provided with a service or able to be assessed. The challenge therefore is to access, assess and engage with individuals who may be displaying some of the more negatives symptoms of dementia

Member website


2. Actions

  • Improve access and agree referral pathways for all support customers with dementia

    All staff will ensure that dementia and its symptoms are not a deterrent to customers receiving our service and that customers and their carers can access the service easily and that any perceived barriers are minimised or removed

  • Develop a way of encouraging customers to seek early diagnosis and share their needs

    Provide training to staff in dealing with those affected by dementia. Provide staff with accessible pathways into other Health and support services that can provide additional support and guidance for staff, carers and individuals
  • Develop new partnership and strategic relationships to deliver new service offers

    Managers and teams to investigate and follow-up opportunities to work in partnership with organisations that can offer dementia specific support and advice and also to find and engage with organisations that offer complementary services that can work in tandem with our service and other services to increase the effectiveness of support delivery and provide improved outcomes