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Pioneer Medical Group

We are a large multi-site GP Surgery in North Bristol with a patient population of just under 20000 Our vision is to be “Accessible, Responsive and Caring” and our goal “to deliver first class healthcare and a positive experience for both patients and staff”. Our aims including supporting charities and local projects connected to the staff and local community and working with community partners and the third sector to ensure our patients are able to access care from the right person at the right time. We are proud of being a Training Practice and actively involved in medical research. We have an active Patient Participation Group.

Updated:
25 February 2019
Location:
South West
Sectors:
Health
Local Alliances:
Bristol Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are often the first port of call for patients and their families who are concerned about memory problems. As such we have a responsibility to listen compassionately and make a holistic assessment of the problem and how this is impacting on the patient and those close to them. We aim to make a timely diagnosis which enables early support to be provided both medically and through

signposting to other local organisations. We have an important role in identifying and supporting carers of people with dementia. We have a fantastic local service called the Dementia Wellbeing Service which provides holistic support to patients and their families and we have an important role in both referring to them and liaising regularly with them to provide multi-disciplinary care with continuity. We feel it is vital to involve patients in the development of this action plan.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Early identification of carers allowing referral to support services aiming to prevent carer strain Staff awareness of specific challenges faced by people with dementia to allow a responsive approach which aims to improve communication and the physical environment of the Practice Awareness of specific local support groups and services

2. Actions

  • Organise training to allow as many staff members as possible to become dementia friends

    This will aim to improve both the organisation's and individual staff members' interactions with people with dementia and their carers.

    Status:
    Planning
  • Ensure buildings and facilities are appropriate for people with dementia

    Use DAA guide to providing a dementia friendly environment and make changes as appropriate.
    Status:
    Planning
  • Improve identification and support for carers

    Ensure all patients with a diagnosis of dementia are referred to the Dementia Wellbeing Team to provide patient and carer support. Ensure all carers are coded as such and offered referral to the carers' support team. Record carer details in the patient's notes and aim to record permission to discuss the patient's medical information with them if this has been given.

    Status:
    Planning
  • Improve clinical management of patients with dementia

    Through Regular team updates and teaching Improving access to relevant guidelines for clinicians Ensuring regular liaison meetings with Dementia Wellbeing Service

    Status:
    Implementation
  • Contact

    • We are often the first port of call for patients and their families who are concerned about memory problems. As such we have a responsibility to listen compassionately and make a holistic assessment of the problem and how this is impacting on the patient and those close to them. We aim to make a timely diagnosis which enables early support to be provided both medically and through
    Status:
  • Signposting

    Signposting to other local organisations. We have an important role in identifying and supporting carers of people with dementia. We have a fantastic local service called the Dementia Wellbeing Service which provides holistic support to patients and their families and we have an important role in both referring to them and liaising regularly with them to provide multi-disciplinary care with continuity.  

    Status:
  • Involvement

    We feel it is vital to involve patients in the development of this action plan.

    Status: