1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

After discussing with the client/carer what the persons needs are we show people a variety of products specific to there needs to show them they have a choice in what they want to buy.

We partner with different organisations and signpost clients to them to allow them to get the support they need. 

We supply clients with leaflets to inform them about products or services they are interested in.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

One of the challenges we encounter is identifying a persons needs. Discussing the persons difficulties in a non-intrusive and non-offensive manner allows us to get to know the customer and make them feel comfortable to share there needs. 

The shere volume of mobility products sometimes makes it difficult to make the customer aware of whats available. By identifying there needs we are able to suggest products appropriate to them.

We listen to the client to show them that we value what they are saying and allow them to explain what they think they may need so we can advise them appropriately.

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