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Retain Wellbeing CIC

Retain Wellbeing CIC (Community Interest Company) has been formed to improve the lives of people living in our community. We have three directors, all of whom have extensive health and social care experience and a passion for innovation that works. We hate to see wasted resources and opportunities. We are here to promote health and wellbeing in our communities. Everything we invest our time in has to be responsive to the people we work with, and evaluated. We offer value for money innovation to address social isolation and loneliness, utilising Asset Based Community Development models. We are confident that the solutions are within the very community in which we live. We operate three Community Interest Cafes: GIFT Cafe Anfield, GIFT Cafe The Lodge, Chester and GIFT Cafe Puddington and we also have a mobile food van called GIFT Vantastic. Within these we provide a safe, friendly environment with dementia friendly staff where people can meet, join in activities or speak with our Admiral Nurse during one of the Cuppa Time sessions. The Cafes offer an excellent space for professionals to meet up with clients or colleagues alike with the extra benefit of knowing their patronage contributes to our funds for community working. GIFT Cafe helps create opportunities for people by ensuring socially inclusive groups exist in our communities: where compassion is implicit; where health and wellbeing can be retained, improved and ultimately enjoyed. Retain Wellbeing (CIC), is a business with clear social objectives. Any surpluses are reinvested in the company to further our objectives. We are not driven by the need to maximise profit for shareholders and owners. By using business solutions to achieve public good, we believe that our CIC has a distinct and valuable role to play in helping create a strong, sustainable and socially inclusive economy.

3 May 2019
North West
Businesses and shops, Community organisations, Health, Hospitality, Voluntary
Local Alliances:
Liverpool Dementia Action Alliance , West Cheshire Dementia Action Alliance, Wirral DAA

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our Community cafes are not only great places to get food and drink, they are also welcoming, warm and inclusive environments. They offer choice for people living with dementia and their carers and we operate in a non judgemental way.

As part of their training, the staff are required to participate in a Dementia Friends session to ensure they have a good, basic understanding of what some people are dealing with.

We take the time to get to know our local customers so that we can have conversations with them on return.

We provide activities at our Cafe's to suit all tastes including singing, Tai Chi, crafts etc and we ensure that all of these groups are dementia inclusive by providing the group leaders with information on what they may expect and encounter.

We are Dementia Friends Champions so that we can increase awareness everywhere, reduce stigma and encourage patience and understanding.

We have set up a DEEP group in Cheshire West (and Wirral) in order that everyone in the region who lives with dementia can have a voice to make positive changes and have their rights protected.

One Director is an Admiral Nurse who works in the community to help people to live well. By supporting the carer to understand, adapt and make plans for the future, they enable people living with dementia to have more choice, feel part of their life and feel valued.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Challenges for the cafes are that although we can train our staff to be more understanding and inclusive, we cannot stop the general public from being judgemental and making comments.

We can offer times and places for people living with dementia and their care partners to come together to create a long lasting, positive support group, but we cannot make anyone attend.

We can try to capture the thoughts, opinions and voices of everyone living with dementia, but those thoughts etc are very different for people in the early stages and those in the latter.

Admiral Nurses offer a fantastic service with many testimonials to this effect. However, funding is limited and usually comes with a caveat where by there are catchment areas and exclusions meaning their service is not available for everyone.

Member website


2. Actions

  • Ensure consistency with regards to staff training.

    The Directors will ensure they provide information sessions for all staff and refreshers for staff after two years. They will be open sessions so the public may attend if appropriate.

  • Provide awareness sessions for all willing partners.

    Retain Wellbeing will provide information sessions on dementia to all those who they partner with e.g. suppliers, landlords and those they network with.

  • To attend and wholeheartedly participate and support all three local DAAs which we are members of.

    Retain Wellbeing will send a delegate to each of the meetings in order to pass on information, support and complete actions agreed by the groups and remain up to date with current, local events.