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Home Instead Senior Care - Ealing

Home Instead Senior Care- Ealing have been established in the Ealing borough for almost 10 Years. we provide person centred care for the elderly in their own homes. We promote independence and our CAREGivers are fully trained to support, care and encourage independence. Additionally to this our CAREGivers go through our City & Guilds accredited Alzheimer's training. Many of our clients who dementia have care and support from Home instead - which we provided with a minimum of 1 hour per visit. All our CAREGivers are fully vetted and provide 4 references before they start employment.

6 March 2018
Local Alliances:
Ealing Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We firstly train our CAREGivers with City & Guilds in Alzheimers care. we promote continuty which is essential for all our Dementia clients. Before we start  service we always introduce our CAREGivers to All our clients. This gives both the clients and famillies an opportunity to meet, question and establish who will be visiting at each visit. Following this we are committed to doing a minimum of 4 support visits of our CAREGivers per year and quality assurance and service reviews - total 4 times per year. This establishes ifteh care received by the client is up to date, if the care and support is making a difference and also if the clients needs may have changed over time. When doing initial assesments we always ask the client what outcome they would like to achieve.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The daily challenges we face - is employing the right CAREGivers. We receive over 100 applications per month and employ only 5 per month. We have 5 Senior CAREGivers who work in the community and do regular support visits of the CAREGivers and the on-going training needed and mentoring and support needed for these CAREGivers is not neccessasrily a challenge but as a company we need to continue to develop and learn. Even though we have our own internal City & Guilds training we continue to seek new training to develop ourselves continiously.

Member website


2. Actions

  • Continuity & Matching CAREGivers

    Its essential for All clients to receive continuity especially clients with Dementia. We assure all our CAREGivers are introduced to the client and family and our schedules are tailored so each client receives the same CAREGivers on each visit. In this way the client is familular with the CAREGiver, the trust element of the care is quick and clients are visted from CAREGivers that share the same background of hobbies, culture etc.

  • Hourly care and support

    At Home Instead Senior Care we do a minimum of 1 hour per visit. We believe that to support somebody with Dementia, they need time, patience, and dignity and this can only be done when we are not rushing. Every visit every day can be different and its inportant flexibility is written in the support plan so CAREGivers can meet the needs of our clients without the worry of time restrictions.
  • Independence

    Our CAREGivers are trained to always encourage independence. We will always ask our clients what they would like for lunch, dinner? we always ask what clothes they would like to wear? This is regrdless of knowingthe answer. We encourage our clients to assist us with meal preperation. All these actions tasks encourage independence and stimulation of the mind.