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Action on Elder Abuse

Action on Elder Abuse works to protect and prevent the abuse of vulnerable older adults. We run the UK’s only helpline dedicated to the abuse of older people and vulnerable adults, we provide a range of training packages and organise specialised conferences targeted toward care staff, voluntary, statutory and independent groups that interact with older people. We run the Elder Abuse Recovery Service which aims to enable survivors of elder abuse to achieve full recovery and put their trauma behind them. Victims are matched with a volunteer who will support them over the phone, in person, or within the local community. We are also campaigning to make the abuse and neglect of older people an actionable offence.

23 February 2018
Local Alliances:
Southwark Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Action on Elder Abuse has the vision of a society which values older people and one in which they and other adults can live free from abuse perpetrated by those in whom they have an expectation of trust.

•           Our EARS service provide a support network that assists clients age 55+  in their recovery from elder abuse, we promote a client centered approach where we build a relationship based on trust and understanding of each client’s individual needs.

•           Our Helpline service is able to provide information and guidance to people so they are receiving the support they need.

•           Our volunteers are encouraged to follow and update knowledge by attending Dementia training sessions.

•           Improving awareness by training staff and volunteers as Dementia Friends, providing literature and sign-posting

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our main challenge is making direct connections with people with early dementia who are or have been dealing with elder abuse, while also working with limited staffing resources.

We will tackle this by promoting partnership initiatives, community work and increasing the recruitment and training of volunteers in the area.

Member website


2. Actions

  • Dementia Friends session

    Arrange for for the Southwark Dementia Action Alliance Coordinator to visit an EARS volunteers meeting and deliver a Dementia Friends training session to the volunteers.

    Being implemented
  • Organise an event

    We plan to organise a coffee morning event during Dementia Action Week 21 to 27 May 2018.

  • Dementia Friends follow up session

    Invite a facilitator to deliver a Dementia Friends session to our new volunteers who will complete the next Volunteer Induction training.