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Humberside International Airport

Humberside International Airport is a small and friendly regional airport which is ideally situated to serve the Humber region and beyond, serving over 200,000 passengers each year and providing fast connections to more than 800 destinations worldwide via KLM’s daily flights to Amsterdam Schiphol. In addition, the airport also offers daily flights to Aberdeen and seasonal charter flights. The airport is home to four flying schools and one of the busiest heliports in the UK that serves the southern North Sea Oil & Gas and off-shore renewable energy industries. . All of this activity means the airport provides a range of on-site amenities to cater for both passengers and visitors. For visiting guests, the two on-site hotels, including a brand new Hampton by Hilton, cater for a range of budgets and requirements.

22 February 2018
Yorkshire and Humber
Businesses and shops, Local DAA Members, Retail, Transport Sector
Local Alliances:
North Lincolnshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Well over 200,000 people visit Humberside Airport each year for either business or pleasure so there is an excellent opportunity to raise awareness of dementia with this group of people and the issues that those with the illness can face.

People living with a dementia diagnosis may feel that they are no longer able to access air transport or have concerns about the experience if they do.  We want to assist in raising awareness of hidden disabilities and to build awareness and confidence in the services that we offer and show that people with dementia can continue to travel by air if they wish to do so.

Humberside Airport is making significant improvements to enable this to happen by making the airport more accessible and welcoming to all, by improving the level and quality of information available to passengers both before and during their travels and by training our staff.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

There are a large number of people working at Humberside Airport and many customer facing staff members may have limited knowledge of dementia. 

The Airport have already put in place some measures to raise awareness of Hidden Disabilities and have made many practical measures to assist with making a visit to the airport go more smoothly for someone with dementia. We know that there is potentially more we can do to improve and we will commit to doing so.  

Airports are busy places and whilst the requirement for security checks is essential, we know that this can be stressful for someone with dementia.  However, we want to be able to provide support where it is wanted, throughout the visit, making the whole journey as stress-free as possible for all our passengers.

Member website


2. Actions

  • Improve our understanding of Dementia

    Having already provided awareness training to our staff, we will arrange for customer facing staff to become Dementia Friends.  This will further help us to recognise signs of dementia and how potential issues faced by people with dementia who visit the airport can be resolved to help them remain calm and relaxed.

  • Dementia Friendly Environment/Signage

    We will look at the dementia friendly environment check list and wherever viable, comply with the suggestions included within it.

    We will work with those who have a dementia diagnosis and their carers with a view to them visiting the airport and providing us with some advice on changes that we can make to help them feel safe and confident.

  • Make our Airport a calm place to visit

    We will further promote through our website and local publicity the use of our hidden disabilities assistance card and hidden disabilities information booklet.

    We will provide some additional guidance specifically for those with dementia on our website to enable their journey to be as stress-free as possible.

    We will encourage and support familiarisation visits to the airport prior to travel and will provide a tour of the airport with an explanation of the process from start to finish.