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York Medical Group

York Medical Group serves a patient population of 44,000 patients over 8 sites in the city of York. Our workforce comprises of 162 staff with a mixture of clinical and non clinical. In order to best serve our patients we have diversified our clinical team which is made up of GP partners, salaried Doctors, Pharmacist, Physiotherapist, Urgent Care Practitioners, Practice Nurses and Health Care Assistants. YMG Mission Statement "To be a caring, sustainable, innovative and responsive organisation that delivers outstanding patient care that meets our community's needs, in partnership with the wider health service, as well as excellent education, training and development of our people".

28 February 2018
Yorkshire and Humber
Health, Medical
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, York Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a medical practice we have the opportunity to improve early diagnosis for people living with dementia. We can invite people living with dementia and carers for annual reviews, which will help to support early intervention and assist people in being able to maintain a good quality of life.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Sometimes a diagnosis of dementia is difficult to accept for both individuals and families due to the stigma still attached to the condition. This can make people reluctant to seek intervention from their medical practice.

Also, time and capacity is a challenge. Both for GPs to deal with multiple issues within the constraints of a short appointment and for us to be able to ensure we have the time to upskill and update our staff in dementia awareness.

2. Actions

  • Dementia Awareness Sessions for all Staff

    All staff at every surgery has recently had the opportunity to attend a Dementia Friends session. This will be reviewed annually to ensure we keep up to date. We have also nominated a Dementia GP lead and a Dementia Nurse lead who have become Dementia Champions.

    Implementation, Delivered
  • Environmental Design Review of Surgeries

    Our Water Lane and Acomb surgeries are working towards being dementia friendly sites. Our Reception Lead at Water Lane has reviewed the enviroment and recommended the changes that need to be made. Tower Court site will also be reviewed in the near future. We are looking to decorate (including contrast door frames), replace flooring, change entrance mats and chairs, have a dementia accessible clock in the waiting rooms and declutter notice boards and walls. We are also intending to purchase some postcards of York in years gone by.

    Planning, Initial Scoping
  • Alzheimer's Society Clinics

    From April, we will be working with Alzheimer's Society to provide on site clinics in our Acomb Practice. Support workers will provide information, advice and signposting to patients wishing to know more about dementia.

  • Working Towards Becoming a Dementia Community Hub

    We are currently working closely with other organisations across York to ensure we provide effective information, advice and signposting for people living with dementia and their carers. We are working with Alzheimer's Society, Ways to Wellbeing Social Prescribing Service, York Carers Centre, Citizen's Advice York and York Dementia Action Alliance.

    We are also creating a leaflet to be mailed out and posted on our website that includes details of local organisations to support people living with dementia.

    We are making improvoement to our systems to help us to identify patients who may have a possible diagnosis of dementia. When flagged, people will then be invited to a GP appointment and referred to the Memory Service, if appropriate.

    Delivery, Implementation, Planning