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Estuary Housing Association Limited

We are a Housing Association within Essex. We currently own and manage just under 4400 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities not just homes. We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services. We have just over 300 employees, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.

15 February 2018
South East
Local Alliances:
Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Within Estuary we aim to provide a better awareness and understanding when it comes to Dementia. From raising awareness to signs and symptoms of the condition, to how better to communicate to someone with Dementia.

We have been making efforts to raise awareness for employees, but also looking to improve the residents and families who receive housing within Estuary via Magazines and later, through our website.

By improving awareness within the homes, it enables the organisation to recognise our more vulnerable customers so when visiting and communicating, it allows a more person centred approach as well as alerting employees if noticing any “at risk” issues that can be reported upon.

Within the Dementia Working Group, we also wish to assist in navigating individuals or families to the correct organisations and specialists to get early diagnosis, meaning earlier support to keep the person safer in their own home for longer.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

There is no budget to support the Dementia Working Group but the Association is allowing the time for staff to meet every 3 months.  Estuary also allow  attendance at external meetings.  It allows for dedicated member to be regularly involved and keep themselves updated.   Information gained is then shared with the group and other colleagues.

Member website


2. Actions

  • Improving a wider knowledge through Estuary News and Estuary Voice and potentially through the website

    To target a wider audience for Estuary to share understanding and knowledge to its residents, families and community to engage and signpost support to relevant organisations for future support.

    To attend meetings and share up-to-date information that is suitable on website regarding Dementia awareness



    2018 - First Quarter Update

    New member

  • Improve employees awareness in understanding signs and symptoms of Dementia

    Information being shared through Estuary Matters (Monthly employee magazine).

    To evaluate after 1 year of sharing information whether people have learned or acknowledged the information shared through ERIC (Estuary’s intranet system) and we look to add, change, refresh people’s knowledge to assist in improving knowledge and awareness further.



    2018 - First Quarter Update

    New member

  • Create a Dementia Working Group to share knowledge and understanding for the organisation

    Within the Estuary employees magazine (Estuary Matters), a Dementia Working Group has been put together from members of different departments who wanted to learn or had knowledge on Dementia. To seek plans to improve awareness of Dementia within the organisation, initially for employees before furthering information for residents receiving housing support.


    Initial Scoping

    2018 - First Quarter Update

    New member