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Visit York

Visit York is proud to operate a state of the art Visitor Information Centre in the heart of the city. One Museum Street is conveniently located near York Minster and many other attractions, shops and restaurants. We offer a range of service and assist over 500,000 visitors to the city every year. Our friendly assistants are here to share their expert local knowledge of attractions, travel information, places to eat out, shops and events. As well as our personal service, we stock hundreds of free information leaflets about York and the wider Yorkshire region. We also have a fantastic shop selling York merchandise, maps, gifts, books and clothing. We also sell tickets for local attractions, events, bus passes and much more. If you're looking to save money on your visit to York, you can also pick up a York Pass to get entry to top local attractions for one great price. We also have an accommodation booking desk if you're looking for somewhere to stay in York. Whatever information or advice you need when visiting York, just pop into our Museum Street Information Centre and we'll be delighted to help you.

Updated:
16 April 2018
Location:
Yorkshire and Humber
Sectors:
Hospitality
Local Alliances:
York Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As an organisation delivering customer service we ensure we meet the needs of all customers.  By educating our staff and placing importance on delivering in a way that is dementia friendly we will be meeting the needs of our customers who live with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our service is very busy and the staff and volunteers are not in at the same time therefore it will be difficult to deliver training to everyone.

2. Actions

  • Education

    We have previously engaged with the education offered by Dementia Forward and are now looking to provide dementia friends sessions for all our staff and volunteers.

    Status:
    Planning
  • Awareness Raising

    We are proud to be York Dementia Action Alliance members and to be working towards being dementia friendly. We display the sticker so that our customers know we are dementia friendly. We will also encourage other organisations to become dementia friendly and join the alliance.

    Status:
    Delivery