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16 April 2018
Yorkshire and Humber
Local Alliances:
York Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As an organisation delivering customer service we ensure we meet the needs of all customers.  By educating our staff and placing importance on delivering in a way that is dementia friendly we will be meeting the needs of our customers who live with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our service is very busy and the staff and volunteers are not in at the same time therefore it will be difficult to deliver training to everyone.

2. Actions

  • Education

    We have previously engaged with the education offered by Dementia Forward and are now looking to provide dementia friends sessions for all our staff and volunteers.

  • Awareness Raising

    We are proud to be York Dementia Action Alliance members and to be working towards being dementia friendly. We display the sticker so that our customers know we are dementia friendly. We will also encourage other organisations to become dementia friendly and join the alliance.