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Anchor – Kirklees, Calderdale, Wakefield and South Bradford

Anchor has more than 40 years' experience of working with older people and providing residential care homes. Our impressive range of services will help you maintain your independence. We manage care home estates for older people as well as run our own retirement villages. Working with almost 40,000 older people each week, we aim to provide the best care and residential care homes in the UK. Our 10,000 staff are dedicated to improving the lives of older people.

19 April 2016
Yorkshire and Humber
Care, Housing Sector
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Kirklees Dementia Action Alliance

1. Action Plan

1.      The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?  

  • Improve knowledge
  • Provide accurate advice and information
  • Provide information about local dementia services
  • Display literature in communal areas of the rented scheme
  • Offer support and reassurance to our tenants and their friends and family
  • Liaise with tenants friends and family
  • Challenge poor service eg GP’s not referring for an assessment
  • Ensure tenants get a diagnosis to allow them to then access the appropriate treatment, support and services
  • Signpost
  • Have a flowchart for the referral process in our local authority area
  • Using Anchors in house expertise
  • Raise awareness of the power of attorney process and also the authorisation for other parties to access information on the tenants behalf within Anchor eg rent details so tenant does not get into arrears
  • Being involved in case conferences

2. What are the challenges to delivering these outcomes from the perspective of your District?

Fear; for the scheme managers in not wanting to overstep boundaries or do the wrong thin, for other tenants about how this is going to impact on them ie the likely behaviours etc, tenants fears prompting complaints

Ignorance of family, friends, tenants in the scheme

Accessing services; experience of people passing the buck, and difficulty in getting support packages in place. Experience of the Medical profession and Social Services not accepting the scheme managers observations or valuing that the scheme manager knows the individual really well and is best placed to observe changes in behaviour or ability.

Increase in numbers Due to the shift from providing residential care and funding challenges we will be seeing an increasing number of tenants with a diagnosis of dementia living in our rented schemes. This impacts on the scheme manager in a number of ways. Scheme managers will need to be given the skills to support tenants in managing their behaviour which can take a lot of time eg repetitive behaviours such as coming to the scheme office on an issue, returning to a memory which is painful repeatedly and needing support. The scheme manager will also have to spend more time with those with a dementia to ensure they are aware of changes in the scheme, updating their support plan and generally carrying out the tasks of the scheme manager

Families leaving the scheme manager to care for the person as our scheme managers are on site they can often find that families ‘dump’ the tenant on them and do not provide the support that is needed. Scheme managers are not to provide care, but if there is no one else to do it then inevitably they step in.

Denial by the person or the family, friends etc

Safety and risk eg fire safety, going out, infection due to inability to maintain their personal care, opening the doors to strangers

Knowing that the tenant has received a diagnosis the tenant may not share this information with the scheme manager

Confidentiality this may be an issue if the tenant makes the scheme manager aware and then does not wish their friends or family to know

2. Actions

  • Improving knowledge

    • Each scheme manager to complete Dementia dispelling the myths by the end of 2013 – if no course available before then – will provide via the team meeting.
    • Each scheme manager to complete Dementia awareness course for rented location managers by the end of 2013 – if no course available before then – will provide via the team meeting.
    • District representative to complete Dementia Awareness Level 2 course by the end of 2013.
    • Each scheme manager to complete Mental Capacity Act training by the end of 2013 – if no course available before then – will provide via the team meeting.
  • Improving access to support

    • Nominate a scheme manager for each local authority area to build relationships with Social Services and provide support for other scheme managers needing to access services for tenants
    • Workshop session to be arranged to provide guidance on jargon used and how best to access services
    • Nominated scheme manager to obtain details of aids and adaptations available to support those with a diagnosis of dementia for that Local Authority
    • Nominated Scheme manager to obtain details of all relevant local services
  • Internal and External environments on our schemes

    Scheme manager and District manager to ensure that any planned works incorporate any design requirements to make the environment as enabling as possible for those with a dementia, whilst balancing the need to provide a presentable environment for other tenants.

    Two schemes in the District are now working towards Dementia Friendly communities – Wadsworth Court in Halifax and New Wells in Wakefield.

    Links made with local Dementia Action Alliances made, awareness sessions to be run for all tenants living at the scheme and an external audit to be made of services and businesses accessed by tenants in the local community so we can start awareness sessions with these.

  • Raising Awareness

    To arrange sessions for tenants, friends and families to make people aware – led by Anchors in house experts.

  • Attendance at Dementia Action Alliance

    Nominated team member to attend Dementia Action Alliance quarterly meetings