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North Yorkshire Libraries & Information Service

North Yorkshire library and information services maintain 35 libraries and one supermobile library in the County. We also support various community run libraries and library outlets.

21 December 2015
Yorkshire and Humber
Recreation, Arts
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Hambleton Dementia Action Alliance, Scarborough Dementia Action Alliance, Richmondshire Dementia Action Alliance, Ryedale Dementia Action Alliance, Whitby DAA Collaborative

1. Action Plan

1.      The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We provide Library and Information services to all the community including  people with dementia. We are committed to use our service network to help those living with dementia and enable them to stay at home and in their community, enjoying the best quality of life for longer.

We will continue to Improve staff awareness and understanding of dementia, and through this, enhance our service to those living with dementia. This build on our already high levels of customer support and service ethos and training for our staff.  For example if a person with dementia develops behaviour that challenges others, our staff will take time to understand why they are acting in this way and help them try to avoid it.

By enabling people living with dementia to be part of the community and continue to do daily and social activities.

Have a willingness to respond to the individual’s needs and help/support them when we can and it is reasonable for us to do so. 

In addition to the service offered through our Static libraries we will develop the standards to the service provided from  our mobile library and volunteer networks especially our service to our housebound customer.

2.      What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges we face include letting those living with or caring for others know that we are Dementia Friendly.

We also face the time and financial constraints that the budget restrictions bring and we have to balance this initiative against others that we are committed to delivering.

Engaging our staff and volunteers could be another challenge.

2. Actions

  • Awareness

    Cascading awareness training to as many staff as possible and to all individual service points.


    Being implemented

    2015 - Fourth Quarter Update

     Groups of staff have had face to face awareness training from a local provider . A bespoke online package of dementia  awareness training has been devised with the help of the local provider and all library  staff have competed this. It is now part of our induction package for new staff.

  • Involving other organisations

    Making other organisations involved with supporting the carers of, and those living with dementia aware of our efforts ( e.g. The Alzheimer’s Society., Hambleton Carers, Age UK, Volunteer bureaus etc.)


    2015 - Fourth Quarter Update

     A new Collection of Books on Dementia was launched in libraries throughout the County in January 2015 as an extenion to the national  "Books on Prescription" initiative. There is an ongoing publicity drive to let partners and customers know about this exciting new initiative

  • Review practices/ policies

    Review our practice/ policies which may affect a person with dementia and look for alternatives (e.g. Can we improve our Self Service  machines to make life easier), establish especially dementia friendly session times and publicise these to target groups

  • Housebound Services

    Make full use of our Housebound services to help and encourage those living with and supporting those with Dementia –e.g. try and encourage library as well as housebound visits. .


    2015 - Fourth Quarter Update

    At our volunteer meetings for the Home Library and Information Service we often have speakers from other organisations working with elderly people, such as the Alzheimer's society coming to talk to the volunteers abotu the work they do and services the provide in the local area. We  also often include promotional materials for these services in the book bags for delivery to housebound customers. During 2016 we hope to provide more opportunities for the volunteers who deliver books to undertake the online dementia awareness training.

  • Encourage good practice

    Develop good practice within our wider chain, and our networks locally and nationally.

  • Dementia Champions

    Encourage any individual staff to be Dementia Champions

  • Dementia Friendly Communities

    Play and active participatory part in the Dementia Friendly Communities Initiatives as they develop eg Northallerton


    2015 - Fourth Quarter Update

    Two libraries , Malton and Scarborough are now venues for Memory Cafes run in conjunction with Dementia Forward

    In the Skipton  area  we are working in conjunction with the local Alzheimer's Society to provide monthly drop in information  sessions and displays to promote their work in the Community. Skipton library has also worked with Carer's Resource to provide photographs from their collection for reminisence work.

    Throughout the County library staff are working in conjunction with local Dementia Action Alliances to encourage other local orgainisations to become Dementia Friendly.

    In Settle we are working with Age UK North Craven to set up the new library in the Limestone View extra-care facility (which specialises in Dementia care) as a Dementia friendly space. AgeUK will be providing us with a help pack for customer-facing staff and pack for creating Dementia-friendly environments. We are hoping to be able to this introduce this at all libraries.

    We are also in discussion with Making Space Dementia Support Service about having a presence at Settle and Crosshills libraries once a month to provide information on Dementia and answer questions from the public.

    In Settle, Bentham and Ingleton libraries we are also planning on exhibiting work by Pioneer Projects as part of their ongoing Creative Arts and Dementia project.

    In Ingleton we have also worked with residents from Ingleborough Nursing Home who are living with Dementia on a music workshop as part of the Creative Residencies project.

     In the  Ryedale area we are working with groups such as Dementia Forward, Making Space and the Alzheimer's Society to try and identify members and their carers who may want to be involved with the Creative Residencies Project at Pickering Library.

    At Starbeck Library a local group of younger people with Dementia are using Starbeck Library as a meeting place.

    In Hambleton we requested that a new local library was reviewed by a local Dementia Champion to assess how Dementia Friendly it was. The review was very favourable and we have taken on board her coments and  plan put our services up for futher reviews in the future .

  • Support staff

    Support our own staff when it becomes known that they, or family members they support, are living with dementia.