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Dorset Community Transport (DCT)

DCT (a not-for-profit organisation) provides a range of transport serivces to communities across Dorset using its fleet of over 50 minibuses: DCT's PlusBus door-to-door services for registered individuals, our Group Transport serivces for registered voluntary/not-for-profit community groups/organisations, and local bus services available to the public.

12 March 2019
South West
Transport Sector
Local Alliances:
Wimborne Dementia Friendly Community, Sherborne & District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

To enable our organisation to better serve the needs of people with dementia, and increase dementia awareness for our staff members. We will liaise with DAA as well as attend and support relevant projects/events.

Reviewing the effectiveness of the actions: By consulting with our staff and reviewing their experiences. By periodically conducting service user surveys as well as liaising with known carers/support networks to identify potential unmet needs.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?


Member website


2. Actions

  • Become a Dementia Friendly organisation for the residents of Dorset (including North Dorset).

    Invite selected staff to attend "dementia friends" sessions to raise awareness of dementia in our office and on our transport services.

  • Help to ensure people with dementia are not excluded from accessing our services

    Through greater awareness, staff will have the knowledge and sensitivity to serve people with dementia with additional care and support: when enquiring, booking or using our services.

  • Liaise with other local members to help broaden the opportunities available to people with dementia.

    By communicating with other local members and support organisations, help promote the availability of our dementia friendly services, as well as alerting other organisations of the potential care and support needs of a service user.