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The Coop Food Store (Salisbury Road, Plymouth)

We are one of the world's largest consumer co-operatives, owned by millions of members. We're the UK's fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. As well as having clear financial and operational objectives and employing nearly 70,000 people, we're a recognised leader for our social goals and community-led programmes. We exist to meet members' needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community

15 December 2017
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

 People with dementia have the right to continue to live their lives as they see fit, and should not feel isolated or alone in the community. The Coop in Plymouth would seek to provide a better shopping experience for those with dementia, with potential adjustments made to create a more dementia friendly environment. We would also seek to ensure members of the Coop working in our stores were more educated and understanding of the signs of dementia to better accommodate and include our customers with dementia when they did visit our stores.

The Coop nationally is already partaking in funding local communities across the country, of which some was donated to local charities and organisations working to make their community more dementia friendly.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Initial challenges will include the educating and training of members of the Coop that work in our 23 stores, along with creating a standardised action plan that will make the store environment more dementia friendly.

2. Actions

  • Colleague Dementia Awareness.

    Ensure a member of management for the region is trained as a Dementia Friends Champion and is able to accurately and effectively begin creating at least one Dementia Friend in every store for the region.

    Once initial training is completed, the Champion would ideally continue to roll out awareness to new staff and increase the knowledge base of dementia in the region as well as the local community.

  • Creating dementia friendly shopping environments.

    With assistance from the Dementia Action Alliance, we would seek to find ways of changing, either permanently or temporarily, our shops on a regional level to better accommodate customers and members with dementia; with the potential aim of creating specific 'dementia friendly shopping' days on  a regular basis.

  • Supporting local communities.

    The Coop is committed to providing assistance to the local communities where their stores are located, either in the form of time,stock, or in the case of the local causes fund, financially.

    The Coop in Plymouth will continue to provide assistance to the local community, and with additional knowledge and awareness of dementia, will seek to decrease any cases of isolation or loneliness in the community felt by people with dementia.

    Initial Scoping