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Telecare Plymouth

The company supports individuals to live safely within their own home and access their local community, through use of a range of equipment and GPS devices. These devices are linked to a monitoring centre, with an alert raised when the telecare alarm is -either through a fall or by pressing of the alarm SOS button. A specialist assessment will be undertaken at the person's home, to enable assessment for the most appropriate equipment to meet the persons' need. The assessor has had a wealth of experience in independent living and telecare equipment and is also a trained disability analyst-they will undertake a functional living assessment to help the person to remain independent within their community. Telecare Plymouth will help in the co-ordination of an individual's services to support them and their carer.

15 December 2017
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

All staff will be dementia friends. All staff will be skilled in delivering dementia information sessions beyond the realm of 'dementia awareness'.

Staff will network and welcome opportunity to engage with partnership organisations through signposting and referral to ensure that access to the services provided will be seamless. Staff will be open to new partnerships and will be respectful of the partnership company's knowledge and experience.

Telecare equipment can be very appropriate for people with dementia and supporting their carers (in their caring role). The GPS telecare equipment  can be set to allow boundaries and permissions, giving the person independence within their local community. the equipment will also enable carers to have more freedom, whilst knowing that the person they care for can be monitored remotely and remain safe.

When integrating dementia awareness into our work,  all documentation and information related to Telecare Plymouth will be made available in a 'dementia friendly' manner.  Staff will be available to answer any questions and offer further information if someone with dementia requires it.

Linking with The Independent Living Advisor, Telecare Plymouth will be encouraging people to embrace lifestyle habits that improve their overall health and reduce dementia risk.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Challenges to delivering these outcomes could be the voice of larger more competitive companies. However, Telecare Plymouth could use this to their advantage as they have ability to be flexible and work outside of normal business hours and be able to offer a more personal service. a more personal approach can only benefit the service provided.

2. Actions

  • To always integrate dementia awareness into our everyday work and strategic planning. To use the barriers as a challenge to succeed.

    When visiting people and families at home, we will work with them to identify their needs and identify any changes with their health. We will work with them to signpost them to additional supportive dementia aware agencies to enable them to have their needs recognised to stay safe in the community.

    We will be inclusive and provide dementia awareness sessions to their families and carers to enable them to maintain a quality and supportive relationship.

    Individual differences will be considered and each action will be documented. any risk will be highlighted and acted on as appropriate.

  • Provision of a personalised plan for the person living with dementia and their carer-identification of need with a plan for appropriate equipment and support.

    Telecare Plymouth will undertake a whole person assessment to identify individual differences affecting an individual's quality of life and health care pathway.

    On assessment, a one to one assessment will be undertaken. this will be personal and confidential in which people will be allowed time to talk about what their concerns are, whilst promoting positive health and supporting lifestyle choices. Through personalisation, dementia risk will be identified and appropriate action taken-including advice, telecare equipment packages and signposting to supporting agencies or personnel.

    Telecare equipment will be ordered and Telecare Plymouth will assist the carer and individual with the monitoring of their device and be able to identify any changes at the soonest opportunity-assisting with appropriate intervention to help maintain independence.

    Being implemented
  • Promotion of a healthy lifestyle to help prevent conditions associated with the risk of development of long term conditions, including that of dementia.

    Through home visits an in public presentation,Telecare Plymouth are providing health promotion events, training and advice sessions. As part of these, we encourage people to embrace lifestyle habits that improve their overall health. This will include exercise advice, nutritious diet advice and staying cognitively and socially active. It is never too late to make changes to achieve a healthier lifestyle and it is never too early to start.

    Being implemented