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The Hive Library

The Hive is a joint venture between University of Worcester and Worcestershire County Council. We are committed to providing a safe, comfortable environment in which people can learn, explore and develop new skills.

14 December 2017
West Midlands
Communication, Education Sector, Local Authorities, Membership Organisations, Research Sector
Local Alliances:
Worcester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As part of Worcestershire Libraries, The Hive provides a service to the entire community including the elderly, families, children, teens, students and vulnerable people. We provide an environment where people can feel safe, comfortable and welcome as well as providing textual, digital and human resources which enable knowledge transfer and personal development and growth. We support all different types of people and enable them to find information and communicate with them to find out their individual needs. We prioritise an excellent standard of customer service which enables us to cater for each individual library user's needs. We support the Books on Prescription scheme and stock the Dementia titles. The Hive is a joint venture between University of Worcester and Worcestershire County Council and health and wellbeing are promoted throughout both institutions as well as within our library. We also provide a space for University students to study and research. The University of Worcester offers nursing courses up to postgraduate level and the library provides a space where these students can study and develop their research.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges in delivering these outcomes include staff familiarity and training in supporting people with Dementia. Despite the fact that libraries are an inclusive space, there may be some challenges presented by other library users reactions to people with Dementia.

2. Actions

  • To support and enable library users living with Dementia in using the full range of library services

    This will involve upskilling Library Customer Advisors and Team Leaders by providing Dementia Awareness training.
    The development of a plan for library staff to use when supporting these library users in their use of each of the services provided here.


    2017 - Fourth Quarter Update

    New member

  • To promote our services to library users who are supporting people with Dementia

    By promoting our Books on Prescription scheme to people who are caring for friends or family with Dementia. Books on Prescription are a national initiative of books which provide readers with a self-help advice and guidance. All Worcestershire library members are able to borrow these books including University of Worcester students. 

    We also have a collection of more scientific books that are used in the University's nursing programmes which relate to metal health and coping strategies. These are available for loan by Worcestershire library members also. 


    2017 - Fourth Quarter Update

    New member

  • Dementia Friends

    Supporting members of staff and volunteers in becoming Dementia Friends.


    2017 - Fourth Quarter Update

    New member