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Frost and Partners

Independent Estate Agent specialising in Residential and Commercial properties. Residential Lettings and Management Estate Agency

7 December 2017
East of England
Local Alliances:
Hadleigh Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Working with the public means we have a role to play in enabling people with dementia to live in a supportive environment where they feel valued and understood.

 We can support clients living with dementia by:

  • being patient and understanding, making them feel relaxed and welcome
  • making their experience enjoyable, offering reassurance, approaching each client with a warm and calm, friendly attitude.
  • offering a quiet space if person becomes distressed.
  • allowing more time, communicating clearly, repeating as often as necessary
  • communicating with family/carers to understand a person’s needs 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Training and awareness of all staff.
  • Designating a quiet safe area within the office


2. Actions

  • Train staff as dementia friends

    Train enough staff so that at least one person has a basic understanding of dementia whenever we are open


    2017 - Fourth Quarter Update

    New Member

  • Dementia friendly premises

    Review our premises when refits are planned to ensure lighting, signage, seating and flooring are helpful to people with dementia


    2017 - Fourth Quarter Update

    New Member

  • Place of safety

    Offer a friendly place to calm down and phone a friend/family member for support if an older person seems lost or confused on the High Street


    2017 - Fourth Quarter Update

    New Member