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Worcestershire Health and Care NHS Trust

Worcestershire Health and Care Trust is the main provider of community and mental health services in Worcestershire. We deliver a wide range of services in a variety of settings, including people’s homes, care homes, schools, community centres and inpatient facilities including our five community hospitals. We provide to people across all age groups from Health Visitor services for newborn babies and their families through to services which support older people with complex health and social care needs Our vision is ‘Working Together for Outstanding Care’ and our values are well embedded: Courageous – Displaying integrity and having the courage to do what is right Ambitious – Always striving for outstanding care Responsive – Listen, Learn and Act Empowering – Freedom to choose and live well Supportive – Support each other and be proud of what we do

11 December 2017
West Midlands
Hospitals and Hospital Trusts, Health
Local Alliances:
Worcester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Trust seeks to deliver appropriate services for people living with dementia, their families and supporters.  Related to the DAA outcomes:

-          Specialist teams aim to provide timely and accurate diagnosis, support to prevent and cope with challenging situations and therapeutic admissions both for people with dementia and families

-          The trust aims to provide training for staff who work alongside people living with dementia and support to share best practice

-          We seek to recognise the importance of patients and families being partners in care – being provided with appropriate support, training and education to enable people to continue to live active lives. Examples include implementing John’s Campaign in mental health and community hospitals and Living Well with Dementia courses for people recently diagnosed and their families.  Trust staff work closely with the voluntary sector to deliver initiatives aiming to reduce isolation and loneliness and increase knowledge and understanding

-          We aim to inform patients about research, for example Join Dementia Research. The Trust is actively involved in research projects looking to improve the lives of people living with dementia and their families

-          A Dementia Steering Group coordinates initiatives and the Dementia Quality Aim sets out operational objectives against which progress can be measured

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

There are several challenges to delivering improved health care for people with dementia and their families.  A few key issues for the Trust that we hope to address with our pledges are:

  • Improving consistency of care across our large organisation (in terms of clinical care, environments and contacts with all staff)
  • Working together creatively within the restrictions of finite resources to best meet the needs of people living with dementia and their families
  • Ensuring best practice is disseminated to all areas so staff are kept up to date and consistently provide a person centred focus to the care and support they deliver
  • Gaining the perspective of people with dementia/ families/ carers and using this to inform service developments in a meaningful way could be improved

Setting priorities that are meaningful to people with dementia and families/ carers and consistent with national drivers.

Member website


2. Actions

  • All staff to complete Dementia Awareness training as recognised by Health Education England

    All staff within the organisation will complete Dementia Awareness training which meets Health Education England’s Tier One criteria by the end of 2018.  For some staff working above this level of competence training requirements will be met as part of their job role and continuing professional development.  The remaining staff will attend bespoke local training sessions or complete the e-learning package.  


    2017 - Fourth Quarter Update

    New member

  • Develop patient / carer forums within the Trust

    To establish regular forums for patients/ family members and carers to highlight their needs and influence service developments.  Those attending can raise issues and also provide feedback on service development ideas from within the Trust.  One service runs these regularly for their patients and the aim is to build on these to enable anyone with dementia / or who supports someone with dementia to be involved.  The aim is to have two forums running regularly (one each in the North and South of the County).


    2017 - Fourth Quarter Update

    New member

  • Working to personalise care

    Personalised letters following diagnosis to the person with dementia (already happens within one team, but work now is around scoping other areas and exploring the possibility of adopting this as standard practice)


    Identifying and supporting people with dementia and their family/ carers within community hospitals (identifying links within these clinical settings to explore how this might be achieved)

    Initial Scoping

    2017 - Fourth Quarter Update

    New member