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The Roman Baths

The Roman Baths is one of the finest historic sites in Northern Europe, and one of the most popular tourist attractions in the UK. It is run by the Heritage Services section of Bath & North East Somerset Council. The Roman Baths, at the heart of the City of Bath World Heritage Site, consists of the remarkably preserved remains of one of the greatest religious spas of the ancient world. The city’s unique thermal springs rise in the site and the Baths still flow with natural hot water. The Roman Baths attracts over one million visitors a year – making it one of the most visited heritage attractions in the United Kingdom. In 2011 the Roman Baths completed a £5.5 million redevelopment to bring the best of modern interpretation to the site, transform its accessibility and preserve it for the next 100 years. This is the first phase of an on-going programme of development that will take place over the next seven years.

Updated:
21 March 2018
Location:
South West
Sectors:
Arts, Hospitality, Local Authorities, Other, Recreation, Retail
Local Alliances:
Bath & North East Somerset

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At The Roman Baths our aim is to provide an accessible visit for all, and as part of that we are commited to becoming a Dementia Friendly Organisation.Through the delivery of Dementia Friends sessions, we are increasing our team members awareness of Dementia, discussing the barriers and creating best practice guidelines to ensure we are delivering the best customer service.

With the BANES DAA group we hope to become known as a Dementia Friendly destination for those living and visiting the World Heritage City of Bath.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The Roman Baths and Pump Room is an Ancient Monument and Grade 1 listed building. With that status, there are limitations to alterations we are permitted to make to the site.

As the Roman Baths are six metres below street level, there are a number of steps throughout the site. The site is 90% wheelchair accessible through the use of four lifts, handrails in many places and step free walkways.

As our attraction is in a city centre, we are not in control of the environs surrounding our building and we are not able to offer facilities such as parking. We endeavour to direct queries, such as requests for accessible car parking, via our website, enquiries email or telephone line. 

We have organised a number of Dementia Friends sessions this year but with some of our team being employed on a seasonal basis the delivery of the sessions, to maintain all team members awareness, is something we will need to continue to arrange.

2. Actions

  • Deliver Dementia Friends information sessions

    In order to increase awareness, we have delivered a number of sessions throughout 2017 and will continue to organise training for any new members of the team.

    Status:
    Delivered
  • Complete a Dementia Friendly site audit

    Following the guidelines from the new Dementia Friendly Heritage Guide, we are planning to complete an audit of the site.

    Status:
    Planning
  • Join the Dementia Friendly Heritage group

    We would like to join the Dementia Friendly Heritage group so we can develop and share best practice with similar organisations.

    Status:
    Completed