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Brighton & Hove Buses

With over 280 buses and as the main transport provider in the region its essential that our buses are accessible for all including people living with dementia. Victoria Garcia- Accessibility and Communities manager sits on the DDA committee. 2/3 of our staff are already dementia friends we are looking for this to be 100%. All our new buses have dementia friendly floors. All our training is focused on inclusion and ensuing staff are equipped to help all our customers. Very pleased to be part of the DDA. All details on accessibility are at buses.co.uk/accessibility

5 January 2018
South East
Businesses and shops, Care, Charity, Children Young People and Students, Clinical Commissioning Group, Communication, Education Sector, Emergency Services Sector, Faith Groups, Health, Hospices, Hospitality, Hospitals and Hospital Trusts, Local Authorities, Local DAA Members, Medical, Other, Recreation, Retail, Schools, Social Care, Transport Sector, Voluntary, Voluntary Sector
Local Alliances:
Brighton and Hove Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have the right to be recognised as who we are, to make choices about our lives including taking risks, and to contribute to society. Our diagnosis should not define us, nor should we be ashamed of it.- We will continue to ensure our buses are accessible for all. We will continue to speak with people living with dementia independently through our customers but also through the DDA to make improvements and we are service user led.


We have the right to continue with day-to-day and family life, without discrimination or unfair cost, to be accepted and included in our communities and not live in isolation or loneliness.-We will continue to again listen to our customers and ensure that our staff are trained to be able to deliver the same service that we all wish to receive or wish for our family to receive. Helping Hand buases.co.uk/helpinghand will continue to be offered to our customers helping to promote independent travel.


We have the right to an early and accurate diagnosis, and to receive evidence based, appropriate, compassionate and properly funded care and treatment, from trained people who understand us and how dementia affects us. This must meet our needs, wherever we live.We will continue to ensure that all our staff are trained so that anyone travelling to the doctors or hospital will be able to travel with the confidence that we rightly take this very seriously.

We have the right to be respected, and recognised as partners in care, provided with education, support, services, and training which enables us to plan and make decisions about the future.-Training is the absolute crux of this. As above we will continue to take this roghtly very seriously and be servce user led. 


We have the right to know about and decide if we want to be involved in research that looks at cause, cure and care for dementia and be supported to take part. - We will continue ensure that we will always listen to the feedback given by our customers to enable our buses to always be accessible. Customers can contact us vis info@buses.co.uk 01273 886200 - come into our travel shop on North Street or contact us via the DDA. We also go out into the community and meet people at community events,



2/3 of our staff are already dementia friends and will ensure this becomes 100%


All our staff have and continue to have diversity and disability awareness training which includes helping assist our customers living with dementia


All our new buses will be fitted with dementia friendly floors.


We will continue to employ a full time accessibility and communities officer who is dedicated to improving accessible travel for all.

Our travel shops on North Street and 43 Conway Street are safe havens for people living with dementia. 


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are very lucky that we have a large training department and work very closely with our service users as well as the DDA. 

Resourses for smaller companies can be difficult although we have committed to ensure training is resoursed to deliver our committments to our customers. 

With the support and directional guidance of our service users and DDA we are very hopeful that we are heading in the right direction. 

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