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Age Legal Services

Age Legal Services are experts in the matters of Will(s), Trusts, Lasting Powers of Attorney, Probate, Funeral Plans and issues on Mental Capacity. Age Legal Services was created to provide a local, jargon-free, impartial advice. We have established links with charities, businesses and local government partners. We are also approved partners of Essex Trading Standards and was a finalist in the ‘Excellent for Customer Services awards’ in 2016.

Updated:
27 November 2017
Location:
East of England
Sectors:
Legal
Local Alliances:
Colchester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our staff have attended Dementia training by the Alzheimer’s Society in Clacton and when we visited customers in their homes/office/hospital etc we always try and sign-post them to services in their local area.  Visiting clients at home enables us to visually see how they live and how their lives could be improved with aids adaptions, be-friending and professional advice.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

In order to provide the best possible advice we need to keep abreast of changes in government funding and legislation.  We also need to be kept aware of free services available and how people can access them in their local community.  Due to changes in funding we are aware that many charities have a constant changing personal, funding options and availability.

Member website

www.agelegalservices.com

2. Actions

  • Improve our understanding of Dementia

    We will arrange for all staff to attend awareness sessions on dementia to ensure greater understanding of the condition and how we can help. All staff to become a Dementia Friend by undertaking a Dementia Friends information session or by watching the Dementia Friends Film.

    To undertake the training within our own organisation to ensure that all staff are Dementia aware and understand the needs of those living with Dementia and their carers.

    Establish a dementia champion to be our ‘go to’ person for dementia and responsible for ensuring that we carry out this action plan and review our actions annually.

    Dementia awareness to be included in the staff induction process for all new staff.

    All staff to be made aware of the free online Scie Dementia eLearning Modules.

    Customer Facing Staff Guide to be circulated to, and read by, all staff members.

    We will look at the dementia friendly resources on the Dementia Action Alliance website and Alzheimer’s Society website.

    Status:
    Being implemented

    2017 - Fourth Quarter Update

    New member

  • Host information sessions within the local community, clients and contacts.

    An early diagnosis of dementia provides an opportunity for an individual to explore and implement a number of legal safeguards to ensure that their affairs are managed appropriately if they lose capacity to deal with matters themselves.

    Our aim is to host seminars locally, providing a forum for our clients, their families and our trusted contacts to learn more about the legal options available to individuals facing the onset of dementia.

    We will aim to deliver three seminars, to local businesses, groups or care homes in the next 12 months.

    Status:
    Being implemented

    2017 - Fourth Quarter Update

    New member

  • Build Relationships with local dementia support groups and signpost clients to services and information.

    We will continue to build and nurture a strong relationship with the local support groups in place to assist those living with dementia, their families and their carers. This will help us to strengthen our knowledge and awareness of the needs of those living with dementia, their families and their carers. In addition we can provide legal support and guidance to the service providers and users as necessary.

    Strong links with and a greater understanding of the support groups available in the community will provide us with the facility to signpost clients and their families to get the assistance and support that they need following a diagnosis of dementia.

    We will aim to attend two local support groups each month, including the local Alzheimer’s Society Memory Cafés, for the next 12 months.

    Status:
    Being implemented

    2017 - Fourth Quarter Update

    New member

  • Improve client experience

    We will nurture our existing client relationships, ensuring that we maintain contact with clients on a regular basis. We will do this by maintaining diary reminders to prompt client contact and conducting client database reviews. This will allow us to forge life-long relationships with our clients, providing a tailored service to suit each client’s individual needs.

    Over the next 12 months we will focus particularly on reconnecting with and maintaining regular contact with elderly clients and vulnerable adults that we have lost touch with.

    Status:
    Being implemented

    2017 - Fourth Quarter Update

    New member