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Ipswich Building Society

With over 160 years' experience in providing mortgages and savings for people in the East of England, Ipswich Building Society is uniquely placed to provide a personal service in our network of branches, agencies and over the telephone. As an independent mutual, we are run in the best interests of our members, not shareholders, and our values have remained the same. We are here to help our members achieve their goals of home ownership and saving for the future with an organisation they can trust. Whilst Ipswich Building Society keeps its traditional values at its heart, we are looking to the future, with plans to grow and to retain our independent mutuality

6 January 2018
East of England
Local Alliances:
Ipswich Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are customer facing, with members of all range of ages. We have a strong community focus and want to ensure we all have understanding to help support our local communities.


We have 5 Dementia Champions in our organisation that help to promote that those living with dementia deserve our resepect and constantly looking at ways processes and our branch environment can be adapted to better suit someone living with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We would need time in order to make every staff member a dementia friend, but this can be done with a positive and can do attitude.

Member website


2. Actions

  • Spreading dementia awareness

    We will plan to include information about dementia awareness sessions within newsletters & social media, information on dementia within the staff intranet and any campaigns to spread awareness to be displayed within branches.

  • All employees to be Dementia Friends

    Having all employees of the Society become dementia friends would mean we have a better understanding and ability to support those living with dementia in our local community.


    2017 - Fourth Quarter Update

    We have held 4 information sessions both to employees and members of the public.

    We have a branch wide employee information session on the 22/11/17 and then head office management have the portal information to allow their teams to become dementia friends.

  • Making our culture dementia friendly

    When making changes or updating premises then taking into consideration what could be done in order to make the branches more dementia friendly. When making decisions on processes and procedures to ensure that dementia friendly actions are considered.