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London Borough of Merton Communications department

Corporate Services provides a wide range of services to the residents of Merton and support services to all council departments. As the first point of contact for most people visiting the Civic Centre, our performance impacts on customers’ overall experience of dealing with the Council. Our vital support services allow all Merton staff to continually improve and provide their services in the most effective way.

30 July 2018
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Raising awareness

2. What are the challenges to delivering these outcomes from the perspective of your organisation?


2. Actions

  • Awareness training

    All staff to attend dementia awareness training.

  • My Merton - Dementia Friendly

    Make information presented in My Merton clear and easy to read. Use the dementia friendly logo to signpost to any dementia friendly activity that the council undertakes.

  • Imagery and information of Merton to support people with dementia

    To ensure that images of Merton are clear, try to simpify complex information where possible.