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sheltered housing providing support, security, About Anchor Anchor is England’s largest not-for-profit housing association, providing housing, care and support to people over 55 years old. Anchor was established in 1968, as Help the Aged (Oxford) Housing Association, to provide sheltered housing to older people. By 1972, we completed our first new-build rented housing schemes and begun diversifying into leasehold management. In 1975 we became Anchor Housing Association and launched our first care homes in 1982. Our vision Our passion at Anchor is giving older people a choice of great places and ways to live. We do this by treating our colleagues and customers as individuals and by building meaningful, long-term relationships based on happiness, openness and respect. Our values We have five values: •Personal accountability - We take responsibility and pride in always doing a brilliant job and improving everything we can. •Reliable - We keep our promises by doing what we said we’d do when we said we’d do it. •Respectful - We care, show kindness for all and encourage the sharing of different perspectives and ideas because that’s how we learn. •Honest - Each of us has a voice, a responsibility to use it and a right to be listened to and receive a response. •Straightforward - We have honest conversations about real issues in order to make a difference. We keep things simple, easy to understand and do.

1 November 2017
North West
Local Alliances:
Penrith Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?


It is an internal accreditation awarded to Anchor care homes that deliver the highest quality and standards of dementia services, where person-centred care is embedded into every element of a resident’s life. The accreditation celebrates best practice and has been developed by our in-house dementia experts based on research from around the world, including research into the use of iPads in care homes conducted with the world-renowned Association for Dementia Studies at the University of Worcester.

Anchor Inspires is built around four central pillars, which fit together to deliver inspiring dementia care; • Memories• Companionship• Safe Living• Wellness

These essential elements make it possible for people living with dementia to continue to do the things they love in a caring and supportive environment – so that from their very first day of living with us, they see it as their home.

Our colleagues are trained to a high standard in awareness of the impact of dementia, providing personal care, and being flexible in anticipating and meeting individual needs.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

•CQC compliant •Registered Manager and Deputy Manager •Good internal risk rating •Home has customers living with dementia •Dementia Lead arranges dates for accreditation process •Team/home 'launch' Inspires •Home displays information posters •Dementia Lead reviews different aspects of the care service incl: Dementia Care Mapping, speaking to staff, customers, relatives and professionals to gather evidence to demonstrate if the standard is being met •Feedback is provided at the end of each day •If standard is met dates will be booked for Dementia Champions Programme •Nominated champions undertake two day training •Home improvement plan agreed with Home Manager & Care Manager •Agree date for Celebration Event •18-24 months after accrediation •Dementia Lead undertakes review of the home •Dementia Champions share ongoing improvements •If the home still meets the standard re-accrediation is awarded •Support provided to home to meet re-accrediation / train additional Dementia Champions (if required)

2. Actions