Department for work and Pensions

We are an operational Jobcentre with over 120 staff offering work coach advice to the citizens of Norwich who are in receipt of any working age state benefit. The help and advice on offer is extended to the families of our customers. We will be a Universal Credit full service site in the summer 2018

1 November 2017
East of England
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

By joining i would wish to embed the training provided into all induction packages for staff and up skill existing colleagues in order to provide an enviroment where people living with dementia and their families are treated with respect and given the best possible advice.

Once embedded in Norwich Jobentre i would seek to bring other Jobcentres into the Alliance within Norfolk and then East Anglia   

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

There are around 120 colleagues working at Kiln house; The training schedule will be quite time consuming to deliver, after that the challege will be ensuring consistency and keeping skills up to date

Member website

2. Actions

  • Join Norwich City DAA

    To become part of the city wide Alliance


  • Train front line staff in Demtia awareness

    Deliver training to 120 colleagues within Kiln house including colleagues in Fraud and visiting

  • Establish a "Dementia Champion" role within your organisation, someone who can train your staff in Dementia Awareness

    To deliver in house training and to maintain level and accuracy of information within the organisation