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SilverBirch Healthcare

As a family run company with over 60 years experience in the Care industry, we feel we have the knowledge and expertise to support you and your loved ones with all your care needs from a little extra help with the shopping to full time live in care. We have been providing care in Orpington and the surrounding areas for over 10 years and have an amazing team of carers dedicated to providing you with the best possible care, all in the comfort of your own home.

Updated:
22 January 2018
Location:
London
Sectors:
Care
Local Alliances:
Bromley Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a domiciliary care company, our key concern is the provision of high quality care for our customers through the use of properly trained carers.

We are looking to train our carers in recognising the signs of dementia, and also how to aid those suffering from the illness from the earliest opportunity.  Research says that allowing someone to stay in their own home can slow the onset of dementia, and as a company we are looking to take learnings from others on how to best achieve this to allow our customers to remain in their own homes thereby increasing their quality of life.

We are a local company, working with the local community and believe this local bias puts us in a great position to really provide care as were not trying to satisfy the needs of shareholders or franchises.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

A key challenge for us is that some of our customers wont want to accept that they have dementia, and likewise with their families.

We need to be able to educate those coming to us for help in how best we can help them, as well as how they can help themselves/families once the diagnosis has been made.

On that, we want out carers to be trained to recognise the signs of dementia, thereby allowing us to flag this up at the earliest opportunity.

2. Actions

  • Basic Dementia training

    Giving all carers basic dementia training as part of their induction training. To start their understanding and give them knowledge of what they may need to be aware of, and to dispel some, of the myths surrounding dementia. 

    Status:
    Delivered
  • Advanced Dementia Training

    Once carers have passed their probation period with the company, we will be offering them the chance to be trained in a specialistism for Dementia, i.e Lewy Body Dementia, Alzehimers, Vascular Dementia, Frontotemporal Dementia, Pick's Diease.

    Status:
    Being implemented
  • Office Staff Training

    All office staff to be trained as Dementia friends and do update training as part of their CPD every year. 

    Status:
    Being implemented