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Arthur Jary & Sons

We are a 5th generation family owned and run funeral directors, based on the east coast of Norfolk and North Suffolk. We are able to deliver a very personal & caring service to all who need our help.

9 November 2017
East of England
Local Alliances:
Norfolk & Suffolk Dementia Alliance, Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As funeral directors, we are often having to communicate and deal with clients who have either lost someone to dementia, or may be living with dementia themselves. By allowing our staff to better understand how dementia effects people, and how we can improve our communication, then the overall impact on the community can only be good.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges are having enough cover to allow all our front line staff to attend a session. However, we seem to have everyone booked on a session.

Member website


2. Actions

  • Establish a 'Dementia Champion' within the business

    Promote dementia awareness 'in house' by having a champion who can provide support and training to staff

    Being implemented
  • Include dementia awareness training for new staff

    Make new staff training include an element of dementia awareness training so that the basic foundations are in place early on, so that effective communication is in place when dealing with the public.

    Being implemented
  • Train front line staff in dementia awareness

    Ensure that all office staff attend a dementia awareness session to improve their understanding of dementia and how to better communicate with people affected by dementia.

    Being implemented