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Medequip Assistive Technology is the leading provider of services and equipment to local authorities and the NHS across the UK in delivering a wide range of equipment and support to people in their own homes. This experience enables Medequip to be an ideal partner/supplier to any care provider including Nursing and Residential homes, Charities and Sheltered Housing as well as wholesale supply to Retailers and direct to Consumers through our ecommerce website

23 January 2018
Yorkshire and Humber
Retail, Care, Health
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Kirklees Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our organisation is committed to delivering cost effective, efficient and safe healthcare solutions for people in our communities. We encourage innovation and the development of technology in our sector and we help people with empathy, courtesy, dignity and kindness. We regularly attend events in our communities to educate both patients and carers on new assistive products on the market. Our vision reflects our purpose. We have a proud tradition of providing Community Equipment to assist people often at difficult times in their lives, in circumstances when their health is declining.
We strive to provide the best service possible and encourage people to talk to us about their difficulties at home or while out and about so we can help with any equipment or advice. Medequip have dedicated technicians who are fully trained in servicing, installing and maintaining equipment. We encourage our customer service teams to become dementia friends to gain a better understanding of the difficulties our customers face on a daily basis and we aim to have a dementia friend in each of our operational depots.
We also create awareness of other businesses or charities in our communities that can assist people with their illnesses or disabilities through information hubs and outreach events.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As with most businesses time constraints are difficult to overcome. Organising a suitable time and date for training can be difficult to plan. Once training is provided, keeping staff up to date with changes and learning new skills is time consuming and takes us away from our core functions. We have a supportive management team and try to find time as a business to fulfil our social responsibilities as well as our business objectives.

Another challenge is creating enough awareness of our business and how we can help our communities. We tend to do this through community ‘hubs’, local charities, local authority and NHS contacts. The cost of creating a wider knowledge of our services can also be expensive as we attend exhibitions and provide marketing literature.

Member contacts

Alex Roberts
2 Heathrow Summit Centre, Skyport Dr, Harmondsworth UB7 0LJ
07773 488 105

Member website


2. Actions

  • Raise awareness to improve our understanding of dementia across our business

    Staff to attend Dementia Friends sessions to raise awareness of dementia and the small everyday changes that help and support those to live well with dementia.
    We will encourage our customer service teams to become dementia friends to gain a better understanding of the difficulties our customers face on a daily basis and we aim to have a dementia friend in each of our operational depots.
    Provide staff with regular training so we understand the effects of living with dementia, this could include training resources such as S.C.I.E. online learning and awareness.

  • Create awareness of assistive technology and promote independent living.

    We will signpost and promote local businesses, independent living centres and Medequip retail outlets that provide products to support people living with the effects of dementia.

  • Attend outreach events, exhibitions and local network opportunities

    Interacting with the general public, carers, partner organisations and support services through talks, product demonstrations and information handouts to educate and raise awareness of how those living with dementia can live well and independently.