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The Packhorse Centre

The Packhorse Shopping Centre is located in the heart of Huddersfield, we offer visitors a bright and welcoming shopping experience. The centre provides over 50 retail shops on one accessible refurbished covered mall We have a mixture of national and local operators and recently added over 500 seating food and beverage operators

23 January 2018
Yorkshire and Humber
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Kirklees Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Packhorse Shopping Centre Huddersfield strives to provide a safe and welcoming environment with excellent customer service for all visitors. We want to ensure that this includes visitors living with dementia, their carers and families. To help make a difference to the “shopping experience” of those living with dementia we will raise awareness of dementia with the Centre Management Team and staff and assist the tenants of our 40 plus retail units in providing a dementia friendly business.
To do this, the Packhorse Shopping Center team will need to develop a greater awareness of dementia and its impact, so we are confident in helping and supporting those with dementia, their family and carers. We will work with the Kirklees Dementia Action Alliance to enable the best possible awareness raising for staff and understanding for shoppers is delivered at all times. This will not only be for the direct centre team but cascaded to our retailers, this in turn will raise awareness and generate a more dementia friendly community within the Packhorse Centre.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Difficulties with time and resource management i.e. availability of staff and tenants staff (in-particular the smaller owner operator businesses) are the two main constraints, Getting tenants on board with becoming dementia friendly.  Staff retention in-particular cleaning and security staff  (we have quite a high staff turnover)

Member contacts

David Heathcote-Smith – Centre Manager
The Packhorse Centre, Packhorse Walk, Huddersfield, HD1 2TR
01484 533898


Member website


2. Actions

  • Raise awareness of dementia with all staff and customers

    We will encourage all staff to attend a Dementia Friends awareness session and become a Dementia Friend. Staff will wear their Dementia Friends badge when interacting with customers. This will raise awareness of the Centre’s commitment to becoming Dementia Friendly.
    We will update our website and Social Media channels so that our customers become aware of the work we are doing to become a dementia friendly shopping centre.

    Planning, Implementation
  • Raise Awareness of the Kirklees Dementia Friendly High Street Pack with Centre Tenants

    We will communicate with all centre tenants to raise awareness of the Kirklees Dementia Friendly High Street Pack and encourage their involvement to become supporters of the initiative. We will discuss it at tenant meetings and provide facilities for Dementia Friends awareness sessions.

    We will work with the Kirklees Dementia Action Alliance to enable Dementia Friends sessions to be delivered for the Packhorse Centre for retail staff and the general public.

  • Review the Centre to look at ways the environment and facilities could be made more dementia friendly and make changes where appropriate and possible

    Ensure that the centre is as dementia friendly as possible. Ensuring that signage is clear. Future improvements will take dementia issues into consideration.