Scottish and Southern Electricity Networks

Scottish and Southern Electricity Networks are the people who look after the wires, cables and substations that bring electricity to communities throughout the north of Scotland and central southern England. We do not send bills, that is the role of your chosen electricity supplier.

Updated:
16 February 2018
Location:
South East
Sectors:
Utility
Local Alliances:
Hampshire Dementia Action Alliance, Dementia Friendly Southampton (Southampton DAA), Dementia Friendly Bournemouth

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

There are many challenges facing those living with dementia and we realise that dealing with a power cut can be extremely challenging and upsetting. 

We want to become a DAA member so we can learn more about dementia, and this will help us to deliver an even better service to those living with the condition and also those who care for them.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We realise that dementia can affect different people in different ways, and it will take time for us to develop the best ways in which we can help. Becoming a member of the local DAA will give us the help and support we need to learn more about the condition, and by sharing our ideas with them we believe this will help us deliver the best service we can to those living with dementia.

2. Actions

  • Raise awareness amongst colleagues

    We are going to invite a Dementia Champion to visit our depot and deliver a Dementia Friends information session to staff to raise awareness of dementia, what it is, who it can affect, signs to look for etc.

    We invited a Dementia Friend volunteer to give information sessions to our Wessex Region 'Back to Work' sessions. There were 2 sessions a day over 3 days which had 60 colleagues in each, so a total of 360 colleague became Dementia Friends.

    This has been pubicised on our social meadia, DAA social media, sent to the Southern Daily Echo, SSEN staff website and now another region of our business want to hold the information sessions.

    We are attending the launch in London for the Dementia Friendly Utility Guide, which our corporated communications team will also attend.

    Status:
    Completed
  • Develop links

    We will be going to DAA meetings to develop a strong working relationship with the local group. We are also looking at ways we can support the local DAA, with events such as a cake sale in the depot, with all proceeds going towards the local DAA team.

    I have attended a DAA meeting and this will be ongoing. We also held a cake sale on our 'Back to Work' sessions in January and raised £200, which SSEN as a business has donated a further £300. The total of £500 will be presented to the Eastleigh DAA which will be created into a news story for our social media and our colleague website.

    Status:
    Completed
  • Extra help and support

    Our Priority Service Register (PSR) offers free help and support to customers who have a specific need for electricity, for example they may be elderly, have a young family, a disability or electrical home medical equipment. To help raise awareness of the PSR we are going to attend local Dementia Action Alliance group meetings to explain how it can help members. We hope that by attending these sessions we can offer reassurance and peace of mind to those with dementia and their friends and family.

    Our depot has just started to encourage staff to become Dementia Friends and we hope that this will help everyone in the local team to gain a better understanding of dementia.

    Status:
    Being implemented