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The Village Surgery - Formby

We are a 5 full time partner GP practice in the heart of Formby Village. We have approximately 10,000 registered patients of which approximately one third are over the age of 65. We have an extended clinical team which includes our own practice pharmacist, pharmacy technician, adult health visitor and advanced nurse practitioner / prescriber. Our healthcare assistants also have extended skills. We are very focused on delivering high quality patient centred care. We also have an active patient participation group who we work closely with to support our patients.

Updated:
24 April 2018
Location:
North West
Sectors:
Health, Medical
Local Alliances:
Sefton DAA

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have already made progress to working with and supporting our local DDA in Sefton and we would wish to build on that.

As a provider of healthcare to the local population it is important to us that we offer the best possible care and support to our patients and we see joining our local DDA as an opportunity for us to build on and improve the care and support we provide.

WIth imporved knowledge through support and training our practice can start to deliver better support to patients and carers.

People see the GP practice as a safe place to come for advice and support because it is backed and supported by their GP's and so we feel by becoming more dementia friendly the outcomes for our patients can only improve.

We would also hope to attract other patients and carers because of the improved services and outcomes our practice will hopefully be able to deliver.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges will largely be identifying the time for training and educating the patients and carers that there are alternatives to the GP availble to them at the practice for help and support. This can be overcome with improved signposting and advertising feedback through new communication channels.

2. Actions

  • Improve the support for customer needs

    Improve signposting, the quality of customer care through a dementia training programme.

    Promote positive support for patients and staff affected by Dementia

    Status:
    Planning
  • Dementai Friendly Enviroment

    Improve customer service, ensure compliance with the law under the equality act, future proof the business and ensure privacy, respect and understanding for all.

    Improve communication and information in relation to dementia

    Status:
    Planning
  • Care in one place - multidisciplinary working

    Work with local support groups to ensure patients and carers are supported, have a place of reference for advice and help.

    To help people live with dementia, stay independant and reduce associated social isolation.

    Integrate the practice more into the community in relation to dementia

    Status:
    Implementation