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Plan-it Homecare

We are a small, independent, family run homecare business that delivers a high standard of quality private homecare to clients in the Solihull, Knowle, Dorridge ,Leamington Spa and Kenilworth areas. Our aim is to support the choices our clients make, to enable them to live safely and securely in their own homes. We provide private homecare to a wide range of clients with a variety of care needs, some temporary and others on a long-term basis.

27 April 2018
West Midlands
Care, Domiciliary Care, Social Care
Local Alliances:
Coventry and Warwickshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a care provider, we already provide bespoke care to people living with dementia and support to their family.  Our aim is to ensure that our care and support reflects best practice, shows that our training is robust and second to none, that our life experiences and expertise shine through.  We strive for continuity of care.

Our carers receive training on dementia through our induction programme where training is through powerpoint, visual, oral and kinaesthetic which includes role play scenarios.  Our care co-ordinators and office colleagues also receive additional training to give a better understanding of how their attitude has an impact on individuals living with dementia, their family and the community.

Our carers are encouraged to undertake distance learning in dementia awareness, this enables them to sync their knowledge and skills with new information, thus helping to embed learning.  

We also believe that individuals should be empowered to know their rights and use their voice to get what they need.  Communities need to be more aware of individuals needs and diversity of any kind should be embraced.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are aware that there is no actual curriculum to train on dementia awareness.  Even in this day and age, there can still be some very negative views and opinions on dementia.  It can be difficult to change people's mindset.  Only a few decades ago, the emphasis of caring for an individual with dementia would have been just functional, feeding and toileting, sometimes at the same time.  Awareness and care has come a long way since but not necessarily the attitudes of some people in the community and some 'old school' carers can be quite institutionalised in their thinking and approaches which is frustrating.

Member website


2. Actions

  • Negativity of community perception

    Some members of the community have either a lack of understanding or have an out dated perception of individuals who live with dementia.  We consider our company to be forward thinking, we embrace diversity and see our clients with dementia no different to any other.  All deserve complete dignity and respect and this also means to promote awareness of dementia within the community.

    Initial Scoping

    2017 - Fourth Quarter Update

    New member

  • Carer retention

    We invest so much in our carers, our recruitment is very robust, our training is bespoke, follows the standards of the Care Certificate and other key legislation and the Code of practice.  However, domiciliary care can be very demanding in comparison to other types of care.  Retention of carers can difficult even though a high level of support is given. Days can be long.  We put a lot of time into every carer all through their whole time with us, this of course means that we give a lot of support to their awareness and understanding of dementia also through additional workshops, fundraising days.  We aim to work on our retention through different avenues, by retaining carers we are also retaining the knowledge and experience they have built up with our support.

    Being implemented

    2017 - Fourth Quarter Update

    New member

  • Working with individuals to promote creativity and sensory awareness

    We noticed that we had many carers asking if they could do extra activities with their clients.  Some carers would use their breaktime to sit with a client and have a chat, make sensory bottles with them, do finger painting, make cup cakes, generally we found that some carers went the extra mile to be outstanding.  Our recent CQC inspection report reflects this.  We ask our carers, what have you done today to go that extra mile, are you an outstanding carer, we don't ask that they lose their break or do anything that costs them money.  What we do ask is, what have you done today that you can be proud of.  We actively encourage our carers to try help to alleviate an individuals loneliness, to have a chat with someone with dementia that brings memories of fifty years ago, to life today.  We want every carer to ignite life into the calls that they carry out, to make a difference to someone in their care.


    2017 - Fourth Quarter Update

    New member