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Access Plymouth

A membership-based Community Transport Charity providing door to door transport for Elderly and Disabled residents of Plymouth by way of Dial A Ride Buses and the Volunteer Community Car Service. Also providing Shopmobility-hire of electric scooters and wheelchairs/walking aids to residents and visitors alike.

8 September 2017
South West
Charity, Transport Sector
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Provide clear signage with yellow backgrounds and directional/operational symbols e.g. arrows.

Awareness sessions for paid staff, volunteers and drivers to ensure effective understanding and communication between all parties.

Advertising/awareness raising through newspaper publicity and social media.

Seek out updates on research from different sources, disseminate to other organisations.

Surveys/feedback from clients to establish what else is needed.

Liaise/work with other organisations to gain experience and share expertise e.g. Age UK Plymouth, care providers etc.

Attend seminars/events related to dementia, general networking.

Register with DAA and any other dementia organisations.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Large number of volunteers mean multiple training sessions will be needed.

Rugs-cost of replacing these with a more suitable colour.

Signage-cost of creating new signs.

Time to organise and implement changes outlined in audit.

Time to keep abreast of new developments and attend events.

Time/cost involved in arranging a Dementia Friendly event..

Member website


2. Actions

  • SIGNAGE-Create and display dementia friendly signs inside and outside the premises.

    Compile list of signs needed (Yellow paper as a background, bold typeface text, then laminate).

    Affix signs at eye level and use symbols for directions e.g. arrows and pictures.

    Approach PCH to see if they will sponsor/part sponsor a weatherproof sign for outside.

    Consider whether can affix an additional sign on the boundary pillar for maximum visibility or attached to railing or new fencing when in place.

  • Awareness for Staff, Volunteers and Drivers.

    Liaise with Phil Reason to organise awareness sessions for volunteers.

    Liaise with Lesley Hargreaves to organises awareness sessions for office staff.

    Liaise with Planners to organises awareness sessions for Drivers.

    Book sessions with Claire Puckey ( Dementia Friendly City Coordinator, Plymouth City Council).

  • Dementia Friendly Open Day.

    Invite clients, volunteers, care organisations and nursing homes, social services, PCC, Plymouth Citybus, PDAA, university/schools, Age UK Plymouth etc.

    Brief outline of our journey towards becoming a dementia friendly workplace from the perspective of our volunteers, drivers and planning staff. Highlight changes made and any feedback to date.

    Organise a small group of people to delegate tasks to.