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Advocacy in Barnet

Advocacy in Barnet is a registered charity which provides a free, confidential and independent advocacy service to people who are over 50 and living in the London Borough of Barnet. We support people to access the health and community services to which they are entitled. We offer a one-to-one, personalised support to ensure people are in control of decisions made about them and that their experiences, views, wishes and feelings are heard. We can offer home visits, provide dedicated support to older people affected by cancer, weekly advocacy services in hospital wards, and support people at times of transition and in future care planning.

21 September 2017
Care, Charity, Communication, Community organisations, Finance, Hospitals and Hospital Trusts, Housing Sector, Local Authorities, Social Care, Utility, Voluntary Sector
Local Alliances:
Barnet Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We provide training on Understanding Dementia and Communication Skills by an accredited Dementia Trainer for all our volunteers.  This training is updated every three years.

We provide advocacy support for people with Dementia to ensure that their wishes and feelings are heard and acknowledged, and that they can access the health and community services to which they are entitled to.

We support carers of people with Dementia to access the services they are entitled to.

Our ability to provide home visits promotes greater accessibility to the services we provide.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

One challenge that volunteers face is to begin to understand the many ways in which Dementia can impact on the lives of people with Dementia and their carers when they do not have the 24/7 experience that carers do.

Another is in knowing how to communicate effectively with people with Dementia without causing the person with Dementia to become agitated.

It is important to understand that time of day and environment need to be taken into account when making appointments to see people with Dementia.

2. Actions

  • Training

    Arrange the next round of Dementia Training for Volunteers.


    2017 - Third Quarter Update

    Set a date for training in the fourth quarter.

  • Advocacy support

    Responding to referrals for advocacy support for people with Dementia and their carers.

    Being implemented

    2017 - Third Quarter Update

    A number of referrals have been made regarding support for people with Dementia which are ongoing and some have been successfully closed.  The most common reason for referral concerns housing.

  • Awareness raising of the support AIB can offer to people with Dementia and their carers.

    Arrange talks to Dementia groups about the services AIB provide for people with Dementia and their carers.  To date we have given talks at Finchley Memorial and the New Barnet Dementia group.  During the next quarter we plan to give a talk to DAA - date tbc.