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Am2Pm Quality Care Limited

AM2PM Quality Care Limited is a Home Care Service Provider assisting clients in our local areas in the comfort of their own homes in the community. We are here to cater to their personal needs and implement a care plan with our client's involvement as their feedback and wishes are listened to. We also believe that we work in partnership with our client and their loved ones and all the rest of the team. We want to be known for the quality of service we provide and the caring team that supports all our clients achieve the best quality of life.

23 November 2017
Care, Domiciliary Care
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

AM2PM Quality Care Limited strongly supports and believe the National Dementia Declaration list of seven outcomes that the DAA is seeking to achieve for people with dementia and their carers and we will work in partnership with everyone involved most specially our client who is in the core of our service.;It is important that we get to know our client as a whole and equipped ourselves with all the information and guidance needed in assisting with their daily lives and ensure to provide the best quality care we can give them. It is very important to work as a team and ensure that we follow through all the concerns and issues that are raised and ensure everyone is updated from the client, family, GP, DN, Social Worker, OT, Physio, Community Matron and other people involved with our client who needs to be well informed.We will be guiding our trained team accordingly and make sure that our communication lines are always open for support at all times.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The biggest challenge we face in delivering these outcomes is the time given to deliver the quality service to our client. It all depends on who is funding their care; is it the local authority, CCG or the client privately funding her care? They need to understand that rushing clients is not supportive to achieving these outcomes. Secondary to the Funding comes Training. We need to constantly train our staff re: Dementia and offer refresher training as well to equip and support them with the best skill to tackle their responsibilities of caring for their clients and Third we also believe that care review attended by the staff involved will also be beneficial as their concerns will be raised directly with the team, but for the staff to be present in these reviews, they need to be paid as well for their time so another problem with Funding.

Member website


2. Actions

  • Dementia Friend Session

    Continue to encourage all workforce to attend the Dementia Friend Session 

    Being implemented
  • Referrals to Alzheimer's Society

    Continue to work along side Alzheimer's Society and raising Dementia Awareness and for all staff to know the process to follow on reporting concerns re: a client to be referred to Alzheimer's Society
    Being implemented
  • Consistency of provision of care

    Maintaining consistency of care worker allocation to maintain continuity of care and routine. During the assessment stage where we initially meet the client, we already inform them that they will be meeting betwen2-3 regullar carers to maintain consistency in staffing so as to build relationship between client and carers