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Radfield Home Care Havering & Brentwood

Radfield Home Care Havering & Brentwood provides the highest standards of care to you in your own home. We specialise in care for the elderly with medication and dementia care services that are second to none. Our Havering & Brentwood branch was established in 2017 after identifying a clear need for a high quality home care agency in the area and we are pleased to say that the feedback from our clients so far has been truly excellent. We pride ourselves on being a very responsive service that promotes independence and respects dignity and choice in care. We use the latest technology solutions to feed information straight back to the office and to relatives so any issues can be dealt with immediately. We invest heavily in supporting, supervising and training our staff so that our clients and their relatives can rest assured that our carers can provide the care they need professionally and respectfully.

Updated:
19 February 2019
Location:
London
Sectors:
Care, Domiciliary Care, Health, Local DAA Members, Social Care
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We pride ourselves on being a very responsive service that promotes independence and respects dignity and choice in care. We use the latest technology solutions to feed information straight back to the office and to relatives so any issues can be dealt with immediately. We invest heavily in supporting, supervising and training our staff so that our clients and their relatives can rest assured that our carers can provide the care they need professionally and respectfully.

We are able to offer ongoing regular support for clients with dementia or respite care for relatives to enable them to have a break or simply to get out and about.

We work closely with the client and their families to develop a plan of support that is based upon the client's interests and preferences and keeps the client right at the heart of the care that we provide.

Our carers all undergo specialist training in dementia care so we can provide individually tailored care that meets the needs of both the person with dementia and their family.

We are dedicated to providing the best standard of dementia care to our clients and have signed up to the Dementia Pledge to demonstrate our committment.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

System challenges as we use a mobile app to manage our care calls - if this doesn't work then it makes it tricky to record the notes in a timely way.

Can be challenging to manage all the various relatives expectations with respect to dementia care. We always seek to work in the best interests of the client and their families.

2. Actions

  • Dementia Friendly training for all the team

    Both office and care staff will receive Dementia Friendly training in the first three months of their working with us.

    This will be carried out in our office in the training room.

    Status:
    Being implemented
  • Deliver a dementia talk for the local community

    Organise an evening talk for family members who are affected by dementia

    Status:
    Planning
  • Be a dementia friendly organisation

    Be part of the Dementia Friends organisation group.

    Ensure our literature is dementia friendly and informative.

    Status:
    Delivery