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Salvation Army Bitterne

Supporting the community including homelessness, domestic violence and re-connecting families.

17 August 2017
South East
Voluntary Sector
Local Alliances:
Dementia Friendly Southampton (Southampton DAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We would like to support our customers caring for or living with dementia in order to make their experience in our shop comfortable and pleasurable.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We need to communicate across our shops that we are all on board to support this important issue affecting our communities.

2. Actions

  • Customer Facing Guide

    We will ask all of our paid staff and volunteer staff to download the Customer Facing Guide and become educated in communicating with customers affected by dementia.

  • Using appropriate language

    We will ask all of our paid staff and volunteer staff to learn about the appropriate language to use when talking to someone living with dementia.

  • Provide a quiet corner

    We will put a chair in our book corner to create a quiet space for customers who need it.