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CAB (Citizens Advice Rochford & Rayleigh)

Why we want to be a DAA member and how we will you establish what actions are important locally for people affected by dementia?

Updated:
16 January 2019
Local Alliances:
Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our service is open to everyone.  We need to ensure we give advice in a way that is open and accessible to all, whatever their capability.  Being a DAA member will assist in keeping up to date with communicating with and being relevant to people with dementia and their carers

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

How we would want to review the effectiveness of these actions?

The quality of our staff and volunteers' cases are reviewed on a regular basis to ensure we meet the requirements of our quality mark - 'Advice Quality Standard'.  This includes reviewing the client's experience to ensure it meets their specific needs in particularly in relation to their capability.  Monitored quarterly for trends. 

Regular feedback is obtained on client's experience and satisfaction of our service. 

We would aim to follow up specific cases to ensure the client with dementia and/or their carers are able to use the information and advice given to help resolve their problems.  The details of the review would be finalised once the reviews of the publicity and stationary have taken place.

2. Actions

  • Dementia Friends Training - understanding of dementia for staff and volunteers advising residents of Rochford Parish

    Set up Dementia Friends training in conjunction with Local DAA.  Staff to attend and encourage volunteers to attend.  Paid Staff by December 17 and volunteer by March 18.

    Status:
  • Review Publicity in light of Dementia Friends Training and distribute.

    Following Dementia Friends Training a full review of how we promote the service to take place, to ensure they are appropriate for people with dementia and their carers.  By March 18

    Status:
  • Review materials given to clients following advice sessions to ensure they are appropriate for people with dementia and their carers.

    In light of Dementia Friends training, review the action plans etc. we give to clients following advice.  Are they appropriate?  Can they be Improved?  January 18

    Status: